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    HSE 29390 Extension of SAP Application Managed Service for the IFMS

    Health Service Executive (HSE)

    HSE 29390 Extension of SAP Application Managed Service for the IFMS

    1. Contract signed

      Sep 1, 12:00 AMSeptember 1, 2026 12:00 AM

    2. Result notice published

      Sep 16, 12:29 PMSeptember 16, 2026 12:29 PM

    Brief

    Ireland: Tenders/Health Service Executive (HSE)/HSE 29390 Extension of SAP Application Managed Service for the IFMS

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    Health Service Executive (HSE) has entered into an agreement with IBM Ireland Limited for the extension of the existing contract for SAP Application Managed Service for the Integrated Financial Management and Procurement System (IFMS) for a period of 3 years, with a final contract value of 16,250,165 EUR. The services will provide Post Go-Live SAP application support for the IFMS SAP Solution in Dublin, covering level 2, level 3, and level 4 support to the SAP Centre of Excellence (CoE) for all HSE Statutory sites and TUSLA, and supporting the continued rollout of IFMS to voluntary organizations.

    Result

    Winner
    IBM Ireland Limited
    Number of bids
    1
    Contract value
    €16,250,165

    About the bid

      Extension of the existing contract for SAP Application Managed Service for Integrated Financial Management and Procurement System (IFMS) for a period of 3 years will provide Post Go-Live SAP application support services for the IFMS SAP Solution following completion of Hypercare for the first entity to Go-Live, continuing through each deployment and onto subsequent deployment phases of IFMS. The IFMS system has expanded to include new users and interfaces specific to the various implementation groups through a mature and structured knowledge transfer process with the IFMS project. This has been vital to the integration of the IFMS system into HSE to date. This current Application Managed Service (AMS) contract is providing level 2, level 3 and level 4 support to the SAP Centre of Excellence (CoE) for all HSE Statutory sites and TUSLA, currently live on IFMS and this ongoing support is vital to the success of the continued roll out of IFMS to the voluntary organisations. Via active management of this contract by the SAP CoE team, HSE has also avoided, and will continue to avoid some significant time and material charges by the utilisation of the existing contract resource. Without this extension in place the following risks will result: • The IFMS system will become unstable bringing risk to the operations of the HSE, TUSLA and Voluntary Organisations, including processes such as; the ability to pay vendors, purchasing and the incoming supply of materials, management of materials in NDC and IM sites, income services, accounting and reporting. • Required system patching and future upgrades will not be supported. • The experience of 11,000 current users will be impacted as incident management and required system Service and Change Requests would be curtailed. • There would be an immediate risk to the continued rollout of stage 2 of the IFMS system as post-hypercare support could not be provided.

      Contact name
      HSE Procurement Helpdesk
      Contact phone
      +353 1 5119700
      Contact email
      procurement.helpdesk@hse.ie
      Address
      Oak House, Millennium Park Naas Co. Kildare, RE Kildare

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    Award Criteria

    • Description

      Cost at 100%

    Qualification requirements

      Found no qualification requirements in the contract notice.

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    See the full notice

    Contracting authority
    Health Service Executive (HSE)
    Title
    HSE 29390 Extension of SAP Application Managed Service for the IFMS
    Type
    ResultPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72253000Helpdesk and support services
    72267100Maintenance of information technology software
    72416000Application service providers
    Location
    Dublin
    Estimated value
    €16,250,165.00

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