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    TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)

    ESB Networks

    TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)

    1. Competition notice published

      Nov 5, 12:10 PMNovember 5, 2024 12:10 PM

    2. Qualification deadline

      Dec 12, 12:00 PMDecember 12, 2024 12:00 PM

    Brief

    Ireland: Tenders/ESB Networks/TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)

    Published deadline passed

    The published deadline has passed. For multi-stage competitions a later tender deadline may still apply — check the notice or portal for the current phase.

    Brief

    IT-drift og support

    ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.

    About the bid

      ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.

      Contact name
      Martha Maher
      Contact phone
      +353 860681415
      Contact email
      martha.maher@esb.ie
      Address
      D11 X3W7, Dublin 11 Finglas

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    Award Criteria

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    See the full notice

    Contracting authority
    ESB Networks
    Title
    TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
    Type
    CompetitionFramework agreementPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes
    48445000Customer Relation Management software package48771000General utility software package72261000Software support services72263000Software implementation services79410000Business and management consultancy services
    Location
    Dublin
    Estimated value
    €100,000,000.00

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