Search

  • Search


    26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services

    Atlantic Technological University

    26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services

    1. Competition notice published

      15. juli kl. 15:0815. juli 2026 kl. 15:08
    2. Questions deadline

      31. juli kl. 13:0031. juli 2026 kl. 13:00
    3. Tender submission deadline

      14. aug. kl. 13:0014. august 2026 kl. 13:00
    4. Opening date

      14. aug. kl. 13:3014. august 2026 kl. 13:30
    5. Tender validity period

      14. aug. kl. 13:0014. august 2027 kl. 13:00

    Brief

    Ireland: Tenders/Atlantic Technological University/26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services

    Expired

    The competition has expired without a winner being announced.

    Brief

    Digitalisering og dokumenthåndtering

    Atlantic Technological University needs Contact Centre Services for a framework agreement over 4 years, with a maximum total value of 1,160,000 EUR. The service will manage student recruitment enquiries and programme application workflows, acting as a critical interface between prospective students and the University.

    About the bid

      Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service capable of managing student recruitment enquiries and programme application workflows in an efficient, timely, and professional manner. The service will act as a critical interface between prospective students and the University. Full details of requirements and specifications are in the published tender documents.

      Contact phone
      074 9186000
      Contact email
      procurement@atu.ie
      Address
      Port Road, F94 DV52 Letterkenny

    Custom Assessment Criteria

    Start a free trial to ask your own questions about the tender and get AI-generated answers.

    Award Criteria

      Found no award criteria in the contract notice.

    Qualification requirements

      Found no qualification requirements in the contract notice.

    Previous Contract Winners

    Start a free trial to see who has won similar tenders for this buyer.

    See the full notice

    Contracting authority
    Atlantic Technological University
    Title
    26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services
    Type
    CompetitionFramework agreementPrequalification
    Main code
    79510000Telephone-answering services
    Supplemental codes
    72253000Helpdesk and support services72253100Helpdesk services79342300Customer services79500000Office-support services
    Location
    Border
    Estimated value
    €1,160,000.00
    Duration
    4 years

    Active similar competitions

    • The Department of Enterprise Tourism and Employment

      Bygg og anlegg - Oppføring, renovering og vedlikehold av bygninger

      RFT 03/26/GM Works Contractor and PSCS for Apprenticeship Expansion Project Construction and Refurbishment Works at Atlantic Technological University Connemara 2026

      Atlantic Technological University needs works for the refurbishment and upgrade of existing educational facilities at ATU Connemara Campus, Letterfrack, Co. Galway, with a maximum total value of 300,000 EUR over 1 year. The project includes internal alterations, new floor and wall finishes, installation of a platform lift, upgrades to mechanical and electrical services, and associated builders works, all to be carried out within a live operational university environment and in accordance with project drawings, specifications, and employer requirements. The campus includes protected structures.

      Competition15. sep. 2026
      15. okt. 2026(5 days)
      €300,000
    • Atlantic Technological University

      Anleggsmaskiner og utstyr

      26/288 Dynamic Purchasing System for the Supply and Delivery of Metals including Steel, Welding and Metal Fabrication Consumables and Related Equipment for Atlantic Technological University

      Atlantic Technological University needs a Dynamic Purchasing System (DPS) for the supply and delivery of metals, including steel, welding and metal fabrication consumables, and related metal fabrication equipment. The DPS will be established for 5 years, with a maximum total contract value of 900,000 EUR. The system is divided into three lots.

      Dynamic purchasing system20. feb. 2026
      10. mars 2031(100+ days)
      €900,000
    • University of Galway (ID 1400)

      Reklame og markedsføring

      CMNHS1875/2026-Provision of International Digital Student Recruitment Campaign Services for the University of Galway

      The University of Galway needs marketing services for a framework agreement over 4 years, with a maximum total value of 250,000 EUR. The successful tenderer must demonstrate substantial experience in delivering international digital student recruitment campaigns for higher education institutions, with the capability to effectively engage prospective students and promote the University's profile in priority international markets. The services are to be delivered in the West region.

      Framework agreement11. sep. 2026
      12. okt. 2026(2 days)
      €250,000
    • Galway Roscommon Education and Training Board_92189

      Forskning og utdanning

      GRETB Multi Party Framework Agreement for the Supply and Delivery of Contracted Training in Eleven Lots

      Galway Roscommon Education and Training Board needs services related to training and education through a multi-party framework agreement over 4 years, with a maximum total value of 30,000,000 EUR. The procurement is divided into eleven lots for the supply and delivery of contracted training, with detailed specifications for each lot. The services are to be delivered in the West region.

      Framework agreement2. okt. 2026
      2. nov. 2026(23 days)
      €30,000,000
    • Munster Technological University.

      Konsulenttjenester innen prosjektstyring og bygging

      CFT for a Multi-Party Framework Agreement for the Provision of Energy Retrofit Project Management and Integrated Design Team Services for Energy Efficiency, Sustainability and Decarbonisation at MTU

      Munster Technological University needs project management and integrated design team services for energy efficiency, sustainability, and decarbonisation projects across the MTU estate, delivered as a multi-party framework agreement over 4 years, with a maximum total value of 1,000,000 EUR. The services shall be delivered in the South-West region of Ireland and must comply with applicable legislation, MTU policies, funding requirements, the Capital Works Management Framework (CWMF), Infrastructure Guidelines, Building Regulations, health and safety legislation, and recognised industry best practice.

      Framework agreement with qualification2. sep. 2026
      12. okt. 2026(2 days)
      €1,000,000