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Spain: Tenders/European Union Intellectual Property Office/Customer contact centre and interaction management including marketing campaigns

  1. Competition notice published

    Apr 11, 2025 7:09 AMApril 11, 2025 7:09 AM

  2. Change in competition

    May 20, 2025 9:25 AMMay 20, 2025 9:25 AM

  3. Supplier selection

    Sep 3, 2025 12:00 AMSeptember 3, 2025 12:00 AM

  4. Contract signed

    Sep 15, 2025 12:00 AMSeptember 15, 2025 12:00 AM

  5. Result notice published

    Sep 30, 2025 8:30 AMSeptember 30, 2025 8:30 AM

Brief

Customer contact centre and interaction management including marketing campaigns

Awarded

The competition has ended and a winner has been selected.

Deadline
Sep 29, 2025Expired
Award
Pris 40%
Procedure
OpenSingle stage
Agreement
Framework agreement
Estimated value
€10Mover 4 years

Brief

The scope of the framework contract(s) is to provide services for the customer contact centre and interactions management including marketing campaigns for the Office’s front and back offices.

Rekruttering og bemanning

Result

TED
  • CONTACTNOVA
    Winner
  • NTT DATA BELGIQUE
    Winner
  • Number of bids
    6
  • Contract value
    Not stated
  • Maximum framework agreement valueUp to €10,000,000

Custom Assessment Criteria

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Award Criteria

  • Description

    Please consult the procurement documents.

    Source

    No source found in the documents. Check the weight against the tender documents.

  • Description

    Please consult the procurement documents.

    Source

    No source found in the documents. Check the weight against the tender documents.

Previous winners

  • Who are you up against?

    The suppliers who have won similar contracts at European Union Intellectual Property Office

From the notice

  • The scope of the framework contract(s) is to provide services for the customer contact centre and interactions management including marketing campaigns for the Office’s front and back offices.

  • Contact

    procurement@euipo.europa.eu
  • Type
    Result · Framework agreement
  • Location
    Alicante/Alacant
  • Main code
    Telephone-answering services
    79510000
  • 79512000Call centre

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