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    Customer Support Service for the ECHA Information Desk

    European Chemicals Agency

    Customer Support Service for the ECHA Information Desk

    1. Competition notice published

      Apr 2, 2024 8:39 AMApril 2, 2024 8:39 AM

    2. Supplier selection

      Jul 8, 2024 12:00 AMJuly 8, 2024 12:00 AM

    3. Contract signed

      Jul 21, 2024 12:00 AMJuly 21, 2024 12:00 AM

    4. Result notice published

      Aug 22, 2024 12:20 PMAugust 22, 2024 12:20 PM

    Brief

    Finland: Tenders/European Chemicals Agency/Customer Support Service for the ECHA Information Desk

    Awarded

    The competition has ended and a winner has been selected.

    Deadline
    Aug 21, 2024Expired
    Award
    Pris 50%
    Procedure
    OpenSingle stage
    Agreement
    Buying services
    Estimated value
    €750Kover 4 years

    Brief

    The purpose of the contract is to provide external resources for the ECHA Information Desk, which is the first point of contact for enquiries arriving at the Agency, whether by phone, postal mail or via the contact forms on the website. ECHA operates an Information Desk service from 09:00-18:00 during the working days. Most of the work for the Information Desk staff involves the registering, “encoding” and distributing of questions arriving at the Agency. The service includes staffing the ECHA switchboard between 09:00 and 18:00 every working day. The Information Desk is responsible for the registration and dispatch of postal mail, and it also coordinates all initial requests for an ECHA employee to speak at an external event.

    Digitalisering og dokumenthåndtering

    Result

    TED
    • Infeurope SA
      Winner
    • Number of bids
      3
    • Contract value
      €735,600

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    Award Criteria

    • Description

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      Source

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    • Description

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      Source

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    Previous winners

    • Who are you up against?

      The suppliers who have won similar contracts at European Chemicals Agency

    From the notice

    • The purpose of the contract is to provide external resources for the ECHA Information Desk, which is the first point of contact for enquiries arriving at the Agency, whether by phone, postal mail or via the contact forms on the website. ECHA operates an Information Desk service from 09:00-18:00 during the working days. Most of the work for the Information Desk staff involves the registering, “encoding” and distributing of questions arriving at the Agency. The service includes staffing the ECHA switchboard between 09:00 and 18:00 every working day. The Information Desk is responsible for the registration and dispatch of postal mail, and it also coordinates all initial requests for an ECHA employee to speak at an external event.

    • Contact

      procurement@echa.europa.eu
    • Type
      Result
    • Main code
      Office-support services
      79500000

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