DR2602 - Direct Award for the Provision of NDLS Front Office Network Services
Published deadline passed
The published deadline has passed. For multi-stage competitions a later tender deadline may still apply — check the notice or portal for the current phase.
- Qualification deadline
- 15. juniExpired
- Procedure
- Without prior noticeTwo stages
- Agreement
- Buying services
Brief
The Road Safety Authority (RSA) has entered into an agreement with SGS Ireland Ltd for the provision of National Driver Licence Service (NDLS) Front Office Network Services in Ireland. This interim contract, valued at 12,200,000 €, will bridge the gap between the expiry of the current contract in December 2026 and the commencement of a new amalgamated contract, lasting approximately 28 months with a 6-month termination clause. The services include secure processing of driver licence applications, registration, document validation, and payment processing across 34 customer centres nationwide, utilizing existing staff and front-office technology.
Bedriftsrådgivning
Result
- SGS Ireland LtdWinner
- 1Number of bids
- €12,200,000Contract value
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From the notice
The Road Safety Authority is responsible for providing the Driver Theory Test Services (DTTS) and the National Driver Licence Service (NDLS) in Ireland. On 8 July 2020, a contract was awarded to SGS Ireland Ltd (SGS) for the provision of a network of front offices to support the NDLS in Ireland. This contract is due to expire in December 2026. In accordance with this contract, SGS currently performs all front office operations of the NDLS, i.e. secure processing of driver licence applications, registration, document validation and payment processing (NDLS FO Services). These operations include 34 customer centres nationwide as well as staff and front-office technology to verify applicants. In March 2026, the RSA commenced a procurement process for the provision of DTTS and NDLS under a new, amalgamated contract which will comprise front office, back office, DTTS and other elements of the NDLS (OJEU reference: OJ S 61/2026). It is envisaged that the new, amalgamated NDLS contract will be awarded to the preferred tender in Q3 2027 and that a transitional period of at least 18 months will then be required to transition to the new contract. In order to bridge the gap between the expiry of the NDLS FO Services contract in December 2026 and the commencement of the new amalgamated contract, RSA has to award an interim contract to perform the essential and important NDLS FO Services. The duration of this interim contract will be for a short interim period of approximately 28 months with a 6 month termination clause to facilitate the completion of the procurement process for the new amalgamated contract and to allow for a transitional period. RSA intends to award this interim contract to SGS as it considers that, due to technical, legal and operational constraints, it is not possible for another entity to perform the NDLS FO Services for such a short period of time.
Contact
bwalsh@rsa.ie- Result · PrequalificationType
- 79996000Main codeBusiness organisation services
- 75100000Administration services79000000Business services: law, marketing, consulting, recruitment, printing and security79342300Customer services79500000Office-support services98110000Services furnished by business, professional and specialist organisations