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    Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre

    Dublin City Council

    Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre

    1. Competition notice published

      Jul 26, 10:42 AMJuly 26, 2024 10:42 AM

    2. Change in competition

      Sep 6, 2:20 PMSeptember 6, 2024 2:20 PM

    3. Contract signed

      Jan 28, 12:00 AMJanuary 28, 2025 12:00 AM

    4. Result notice published

      Jun 3, 6:50 AMJune 3, 2026 6:50 AM

    Brief

    Ireland: Tenders/Dublin City Council/Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    IT-drift og support

    Dublin City Council has entered into a framework agreement with Damovo Irl for the provision of services for Avaya Telephony and Contact Centre. The services, which include support with SLA for Avaya Red and Contact Centre, Avaya support costs, provision of an optional drawdown day facility for professional resources, and provision of telephony related software licenses and hardware devices, will be delivered in Ireland over a period of 4 years, with a maximum total estimated value of 4,000,000 EUR. Three bids were received for this contract.

    Result

    Winner
    Damovo Irl
    Number of bids
    3
    Contract value
    Not stated
    Maximum framework agreement value
    Up to €4,000,000

    About the bid

      Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of telephony related software licenses and hardware devices. The drawdown of these items is at the full discretion of DCC depending on business need i.e. operational needs, projects. No undertaking is being given by DCC as to the number of licenses or devices that may be drawn down.

      Contact phone
      01 2224493
      Contact email
      procurementunit@dublincity.ie
      Address
      Civic Offices, Wood Quay, D08 RF3F Dublin

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Technical Professional Services @20%

    • Description

      Managed Support Service with SLA @30%

    • Description

      Contract Management @10%

    • Description

      Cost @40%

    Qualification requirements

      Found no qualification requirements in the contract notice.

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    See the full notice

    Contracting authority
    Dublin City Council
    Title
    Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
    Type
    ResultFramework agreementPrequalification
    Main code
    72250000System and support services
    Supplemental codes
    32550000Telephone equipment32551400Telephone network50334110Telephone network maintenance services64213000Shared-business telephone network services64215000IP telephone services
    Location
    Dublin
    Estimated value
    €4,000,000.00

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