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    Efficient, experience-driven, proactive and resilient solutions and support services

    European Commission, DG ENV - Environment

    Efficient, experience-driven, proactive and resilient solutions and support services

    1. Competition notice published

      Jul 9, 1:05 AMJuly 9, 2026 1:05 AM

    2. Change in competition

      Oct 14, 9:22 AMOctober 14, 2026 9:22 AM

    3. Questions deadline

      Nov 4, 10:59 PMNovember 4, 2026 10:59 PM

    4. Tender submission deadline

      Nov 12, 4:00 PMNovember 12, 2026 4:00 PM

    5. Opening date

      Nov 16, 9:00 AMNovember 16, 2026 9:00 AM

    6. Tender validity period

      Aug 12, 3:00 PMAugust 12, 2027 3:00 PM

    Brief

    Belgium: Tenders/European Commission, DG ENV - Environment/Efficient, experience-driven, proactive and resilient solutions and support services
    Brief

    IT-drift og support

    The European Commission, DG DIGIT - Digital Services, located in Belgium, needs services for its Digital Workplace (DWP) and its customers and users, ensuring efficient, end-user experience driven, proactive, and resilient solutions and support services. This framework agreement will last for 7 years and aims to ensure operational continuity while adopting the latest technologies. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management, and technical (backend) services, ranging from support activities and operations to related engineering activities. The contract will be awarded based on quality (70%) and price (30%).

    About the bid

      The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.

      Contact phone
      +32 2 299 11 11
      Contact email
      DIGIT-PROCUREMENT-PROSERV@ec.europa.eu
      Address
      Avenue d' Auderghem 19, BRE2 10/DCS, B-1040 Brussels

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    Award Criteria

    • Description

      Please consult the procurement documents.

    • Description

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    Qualification requirements

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    See the full notice

    Contracting authority
    European Commission, DG ENV - Environment
    Title
    Efficient, experience-driven, proactive and resilient solutions and support services
    Type
    CompetitionFramework agreementPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72253000Helpdesk and support services
    72510000Computer-related management services
    72610000Computer support services
    Duration
    84 months

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