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    Enterprise Service Management -Solution (ESM) / Invitation to participate

    VR-Yhtymä Oyj

    Enterprise Service Management -Solution (ESM) / Invitation to participate

    1. Competition notice published

      Aug 22, 2025 3:34 PMAugust 22, 2025 3:34 PM

    2. Contract signed

      Jun 15, 12:00 AMJune 15, 2026 12:00 AM

    3. Result notice published

      Sep 21, 3:35 AMSeptember 21, 2026 3:35 AM

    Brief

    Finland: Tenders/VR-Yhtymä Oyj/Enterprise Service Management -Solution (ESM) / Invitation to participate

    Awarded

    The competition has ended and a winner has been selected.

    Procedure
    With negotiationTwo stages
    Agreement
    Buying services

    Brief

    VR-Group Plc has entered into an agreement with Matrix42 Finland Oy for the procurement of a modern SaaS-based Enterprise Service Management (ESM) solution, including implementation, continuous services, support services, and expert services. The solution covers an integrated and scalable ESM platform supporting service management across IT and non-IT domains, with continuous services including system support, maintenance, and small-scale development, and expert services covering new functionality development and consulting. The contract has a final value of 1,898,260 €.

    IT-drift og support

    Result

    TED
    • Matrix42 Finland Oy
      Winner
    • Number of bids
      3
    • Contract value
      €1,898,260

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    Award Criteria

    • Description

      In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: PRICE: 20-40 % More detailed information about the comparison criteria shall be presented during the procurement procedure. Final criteria will be defined in the final invitation to tender.

      Source

      No source found in the documents. Check the weight against the tender documents.

    • Description

      In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: QUALITY: 60-80 % More detailed information about the comparison criteria shall be presented during the procurement procedure. Final criteria will be defined in the final invitation to tender.

      Source

      No source found in the documents. Check the weight against the tender documents.

    Previous winners

    • Who are you up against?

      The suppliers who have won similar contracts at VR-Yhtymä Oyj

    From the notice

    • VR-Group Plc (hereinafter “VR” or the “Contracting Entity”) procured a modern SaaS-based Enterprise Service Management (ESM) solution, including implementation, continuous services, support services and expert services (hereinafter the “Solution”). The procurement covers an integrated and scalable ESM platform supporting service management across IT and non-IT domains. The Solution includes the service management system, its related functionalities, functional components and user rights, as well as the services required for its implementation and continuous operation. The continuous services include system support, maintenance and small-scale development related to the maintenance and improvement of existing system functionalities. The procurement also includes expert services covering, among other things, the development of new functionalities, related consulting services and consulting concerning the broader development of service management and related processes.

    • Contact

      Procurement unitinfo.procurement@vr.fi
    • Type
      Result · Prequalification
    • Main code
      IT services: consulting, software development, Internet and support
      72000000
    • 48000000Software package and information systems
    • 72250000System and support services72263000Software implementation services72416000Application service providers

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