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Ireland: Tenders/Road Safety Authority (RSA)/ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre

  1. Competition notice published

    Dec 17, 2025 4:32 PMDecember 17, 2025 4:32 PM

  2. Contract signed

    Jun 22, 12:00 AMJune 22, 2026 12:00 AM

  3. Result notice published

    Jul 2, 9:21 AMJuly 2, 2026 9:21 AM

Brief

ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre

Awarded

The competition has ended and a winner has been selected.

Deadline
Jul 1,Expired
Award
Cost 25%
Procedure
OpenSingle stage
Agreement
Buying services
Estimated value
€940Kover 7 years

Brief

The Road Safety Authority (RSA) has entered into an agreement with Org Global Investment Holdings Unlimited for the provision, licensing, support, and maintenance of a cloud-based telephony solution for the RSA customer call centre in Ireland. The contract has a duration of 84 months and a total value of 940,000 EUR. The award was based on cost (25%) and quality (75%). Seven bids were received for this contract.

IT-drift og support

Result

TED
  • Org Global Investment Holdings Unlimited
    Winner
  • Number of bids
    7
  • Contract value
    €940,000

Custom Assessment Criteria

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Award Criteria

  • Description

    Quality @ 75%

    Source

    No source found in the documents. Check the weight against the tender documents.

  • Description

    Cost @ 25%

    Source

    No source found in the documents. Check the weight against the tender documents.

Previous winners

  • Who are you up against?

    The suppliers who have won similar contracts at Road Safety Authority (RSA)

From the notice

  • Having conducted an EU Value Open Procedure tender process as described in the Contract Notice, the RSA has awarded a contract for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in this Contract Award Notice.

  • Contact

    PCMO@rsa.ie
  • Type
    Result
  • Location
    Dublin
  • Main code
    Communications system maintenance services
    50334400
  • 48100000Industry specific software package48219700Communications server software package48500000Communication and multimedia software package48511000Desktop communications software package48600000Database and operating software package48800000Information systems and servers64200000Telecommunications services72212510Communication software development services72300000Data services72400000Internet services72500000Computer-related services72700000Computer network services

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