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    Belgium: Tenders/Association of Issuing Bodies/Framework agreement for an IT Support Officer

    1. Competition notice published

      Dec 4, 2025 10:00 PMDecember 4, 2025 10:00 PM

    2. Qualification deadline

      Jan 13, 12:00 PMJanuary 13, 2026 12:00 PM

    3. Tender submission deadline

      Comes with the invitation

    Brief

    Framework agreement for an IT Support Officer

    Published deadline passed

    The published deadline has passed. For multi-stage competitions a later tender deadline may still apply — check the notice or portal for the current phase.

    Qualification deadline
    Jan 13,Expired
    Procedure
    With negotiationTwo stages
    Agreement
    Framework agreementover 4 years

    Brief

    The Association of Issuing Bodies needs an independent freelance IT Support Officer for a 4-year framework agreement to provide functional maintenance, incident management, and technical support to AIB Members, and to strengthen the AIB’s Information Systems’ Unit. The officer will work in close cooperation with the AIB secretariat staff in Brussels, with occasional presence required in Brussels, though remote work from within the EU, EFTA, or Energy Community is possible. The role involves managing configurations, troubleshooting issues, acting as a first-line contact for Members and IT suppliers, and includes coordination tasks, with the potential to substitute the IT Application Officer over time.

    IT-drift og support

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      The suppliers who have won similar contracts at Association of Issuing Bodies

    From the notice

    • The framework contract is intended to appoint an independent freelance IT Support officer who will carry out the contract in close cooperation with the AIB secretariat staff, more specific the AIB secretary general and the AIB IT application officer and is available on average 4-5 days per week during the duration of the contract. The AIB secretariat is based in Brussels and has a staff of an average of 4 FTE, both employees and contractors. The deployment of the IT support officer is flexible depending on the necessity. The intended duration of the contract is 4 years. Reciprocal termination clauses will be provided in the procurement documents. Remote work (also from outside of Belgium, within the EU, EFTA or Energy Community) is possible. However, since the AIB secretariat and staff are based in Brussels, occasional presence in Brussels is required in alignment with the secretary general (travel costs covered by AIB). Working under the supervision of our IT Application Officer (ITAO), you will provide functional maintenance, incident management, and technical support to AIB Members and strengthen the AIB’s Information Systems’ Unit (ISU, a working group). Over time, you will grow into the role of substituting the ITAO. As the AIB Hub Super User, you will manage configurations, troubleshoot issues, and act as a first-line contact for Members and IT suppliers, ensuring smooth and secure system operation. This is a service-oriented role in a small Secretariat. It combines technical expertise with administrative discipline: while you will work on audits, dispute resolution and system support, the role also includes repetitive but essential coordination tasks.

    • Contact

      info@aib-net.org
    • Type
      Competition · Framework agreement · Prequalification
    • Location
      Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
    • Main code
      IT services: consulting, software development, Internet and support
      72000000
    • 72253000Helpdesk and support services72610000Computer support services72611000Technical computer support services

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