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    HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

    Teagasc - the Agriculture and Food Development Authority

    HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

    1. Contract signed

      Sep 9, 12:00 AMSeptember 9, 2026 12:00 AM

    2. Result notice published

      Sep 16, 9:58 AMSeptember 16, 2026 9:58 AM

    Brief

    Ireland: Tenders/Teagasc - the Agriculture and Food Development Authority/HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    IT-drift og support

    Teagasc - the Agriculture and Food Development Authority has entered into an agreement with Halo Service Solutions for the provision of Enterprise Service Management (ESM) Solutions and associated services, with a final contract value of 600,588 EUR. The services will be delivered in Ireland and include modules for IT service delivery (ITSM), additional modules for services outside of IT, and ad hoc professional services resources. The award criteria included functional/technical fit, onboarding services & exit strategy, support/service level agreement, professional & training services, social & environmental/green/*WCAG, and cost.

    Result

    Winner
    Halo Service Solutions
    Number of bids
    4
    Contract value
    €600,588

    About the bid

      This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

      Contact phone
      0599183150
      Contact email
      procurement@teagasc.ie
      Address
      Head Office, Oak Park, R93 XE12 Carlow

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Functional / Technical Fit = 35% Onboarding Services & Exit Strategy = 15% Support / Service Level Agreement = 10% Professional & Training Services = 5% Social & Environmental/Green/*WCAG = 5%

      Sub-criteria

      Description

      Functional / Technical Fit

      Description

      Onboarding Services & Exit Strategy

      Description

      Support / Service Level Agreement

      Description

      Professional & Training Services

      Description

      Social & Environmental/Green/*WCAG

    • Description

      Cost = 30%

    Qualification requirements

      Found no qualification requirements in the contract notice.

    Previous Contract Winners

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    See the full notice

    Contracting authority
    Teagasc - the Agriculture and Food Development Authority
    Title
    HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services
    Type
    ResultDynamic purchasing systemPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes
    48000000Software package and information systems

    Supplemental codes added by Cobrief

    72253000Helpdesk and support services
    72260000Software-related services
    72266000Software consultancy services
    Estimated value
    €600,588.00

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