Integrated ticketing solution for Nationaltheatret (the national theatre in Oslo, Norway)

Awarded

The competition has ended and a winner has been selected.

Brief

Programvareprodukter og lisenser

Nationaltheatret AS har inngått en avtale med COMPAGNIE MARITIME D'EXPERTISES (COMEX) om å levere en integrert billettløsning i Oslo, med en total verdi på 8 millioner kroner. Løsningen skal være et moderne, brukervennlig og fleksibelt billettsystem som støtter alle salgs- og distribusjonskanaler, er kompatibelt med relevante plattformer, og integreres med andre systemer (nettside, CRM, finans og markedsføring). Systemet skal dekke funksjonelle områder som billettsalg (enkelt-, gruppe- og abonnementsmodeller), seteadministrasjon og dynamisk prising, CRM-funksjonalitet med kjøpshistorikk og segmentering, integrasjon med markedsføringsverktøy og nyhetsbrev, samt rapportering og analyse. Det var 3 tilbud i konkurransen.

Result

Winner
WBD Farm Machinery Limited
Number of bids: 3
Contract value: NOK 8,000,000

About the bid

The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at Nationaltheatret. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security.Main features of the procedureThe purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at the National Theatre. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security.The solution must support Nationaltheatret’s entire operation, including:Multiple venues and performance spaces with varying seat maps and pricing structures.Sales through box office, call center, website, and third-party distributors.Both single ticket sales and subscription/season ticket models.High seasonal peaks (e.g., ticket launches).Access for a large number of end-users, box office staff, administrators, and marketing personnel.The Customer will perform certain configuration and day-to-day administrative tasks internally, while expecting the Supplier to provide expert consultancy for implementation, integrations, and future upgrades.The Supplier shall provide a system that, at a minimum, covers the following functional areas:Ticket sales (single, group, and subscription models)Seat management and dynamic pricingCRM functionality with purchase history and segmentationIntegration with marketing tools and newsletter solutionsReporting and analytics (sales, audience, financial, demographic)Support for universal design and accessibility standards

Contact name: Anette Tørresen (innkjøper)
Contact phone: +47 98880883
Contact email: anette.torresen@inventura.no
Address: Johanne Dybwads plass 1, 0161 OSLO

Custom Assessment Criteria

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Award Criteria

Description
Documentation: The Supplier shall complete Appendix 6 Annex 1 – Pricing Form. All prices shall be stated in NOK ex. VAT.
Description
The contracting authority will conduct a comprehensive evaluation of the extent to which the Supplier’s solution and delivery meet the needs and requirements of Nationaltheatret, as described in Appendix 1 and Appendix 1 Annex 1. The Supplier’s response is distributed across the following Appendices, which together form the basis for the evaluation of this criterion: Appendix 1 Annex 1 – The Customer’s Requirements specification and the Supplier’s Solution Description. Appendix 3 – Plan for the establishment phase. The Supplier’s standard service level agreement (SLA). The Supplier’s Data Processing Agreement. The supplier shall present its offer and demonstrate the functionality and user interface of the solution. The presentation of the offer will be part of the overall evaluation under “quality of the proposed solution.”

Qualification requirements

Description
Leverandøren skal oppfylle forpliktelser knyttet til betaling av skatter, merverdiavgift eller lignende betalinger i henhold til lovgivningen i Norge eller den relevante staten der leverandøren er etablert.
Documentation Requirement
En skatteattest, ikke eldre enn seks måneder regnet fra fristen for levering av tilbudet. En skatteattest skal forstås som: For norske leverandører: • En attest for skatt og merverdiavgift, utstedt av skatteoppkreverkontoret. For utenlandske leverandører: • Utenlandske leverandører må ha tilsvarende attester fra sine myndigheter som dokumenterer at de har overholdt regler og forskrifter knyttet til skatter, merverdiavgift, avgifter, toll etc. Hvis myndighetene ikke utsteder gjeldende attester, skal leverandørene sende inn en erklæring som bekrefter at alle slike skatter er betalt. Erklæringen skal bekreftes og signeres av leverandørens økonomisjef og revisor.

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See the full notice

Contracting authority: Nationaltheatret AS
Title: Integrated ticketing solution for Nationaltheatret (the national theatre in Oslo, Norway)
Type
Main code
Supplemental codes
Location: Oslo