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Ireland: Tenders/Fiosrú - Office of the Police Ombudsman/Provision of a Case Management and Reporting Solution and Related Services

  1. Competition notice published

    Nov 3, 10:36 AMNovember 3, 2026 10:36 AM

  2. Qualification questions deadline

    Nov 13, 12:00 PMNovember 13, 2026 12:00 PM

  3. Qualification deadline

    Nov 30, 12:00 PMNovember 30, 2026 12:00 PM

  4. Tender submission deadline

    Comes with the invitation

Brief

Provision of a Case Management and Reporting Solution and Related Services

Qualification deadline
Nov 30,Questions by Nov 13,
Procedure
With negotiationTwo stages
Agreement
Framework agreement
Estimated value
€12.5Mover 10 years

Brief

Fiosrú – Office of the Police Ombudsman needs a configurable, pre-existing case management and reporting solution, with related services, under a 10-year framework agreement with a maximum total value of €12.5 million. The system will replace Fiosrú’s existing systems and support the management of complaints and investigations, helping the organisation handle complaints efficiently and effectively, promote confidence in the resolution process, and produce accurate reports on performance and trends. The project is based in Dublin.

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  • Who are you up against?

    The suppliers who have won similar contracts at Fiosrú - Office of the Police Ombudsman

From the notice

  • The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.

  • Contact

    info@fiosru.ie
  • Type
    Competition · Framework agreement · Prequalification
  • Location
    Dublin
  • Main code
    Investigation and security services
    79700000
  • 48612000Database-management system72000000IT services: consulting, software development, Internet and support72230000Custom software development services72240000Systems analysis and programming services72250000System and support services79720000Investigation services

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