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    Provision of a Case Management System and Reporting Solution for Fiosrú

    Fiosrú - Office of the Police Ombudsman

    Provision of a Case Management System and Reporting Solution for Fiosrú

    1. Questions deadline

      20. jan. kl. 11:0020. januar 2026 kl. 11:00

    2. Tender submission deadline

      3. feb. kl. 11:003. februar 2026 kl. 11:00

    3. Planning notice published

      13. april kl. 09:2013. april 2026 kl. 09:20

    4. Contract start date

      30. april kl. 22:0030. april 2026 kl. 22:00

    5. Tender validity period

      3. mai kl. 10:003. mai 2026 kl. 10:00

    Brief

    Ireland: Tenders/Fiosrú - Office of the Police Ombudsman/Provision of a Case Management System and Reporting Solution for Fiosrú

    Published deadline passed

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    Brief

    Systemintegrasjon

    Fiosrú - Office of the Police Ombudsman is planning the procurement of a Case Management System and Reporting Solution to support the management of cases and strengthen the organization's ability to meet its strategic priorities. This new CMS will serve as the main platform for the Complaints and Investigations Directorate, as well as other business units such as the Statutory Review Unit, Legal Services Unit, and Data Protection Unit. The procurement is a foundational part of Fiosrú’s Digital Roadmap, aiming for secure, efficient, and innovative digital delivery.

    About the bid

      Fiosrú requires a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner as well as promoting confidence in the process for resolving complaints and in investigations. The procurement of a new CMS is a foundational part of Fiosrú’s Digital Roadmap whereby it is intended that digital and data systems will be used to drive secure, efficient and innovative delivery with the goal of being digital by default. The CMS will serve as the main platform for the Complaints and Investigations Directorate which currently comprises of circa 100 staff. However, other business units which form part of the Administration Directorate such as the Statutory Review Unit, the Legal Services Unit and the Data Protection Unit will also access and use the CMS and will require separate and distinct workflows. Fiosrú has adopted a hybrid working model with the majority of staff based in Dublin with offices also in Cork and Longford. Investigative staff, due to the nature of their work, frequently work in the field conducting enquiries.

      Contact phone
      0873344128
      Contact email
      corporate-organisation@fiosru.ie
      Address
      150 Upper Abbey Street, D01FT73 Dublin 1

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    Award Criteria

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    See the full notice

    Contracting authority
    Fiosrú - Office of the Police Ombudsman
    Title
    Provision of a Case Management System and Reporting Solution for Fiosrú
    Type
    Planning
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72212311Document management software development services
    72227000Software integration consultancy services
    72245000Contract systems analysis and programming services
    Location
    Dublin

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