Provision of Contact Management and Business Administration Services
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Rekruttering og bemanning
National Transport Authority_1149 needs contact management and business administration services for a maximum total value of 7,795,004 EUR over 5 years. The services include an integrated information provision service, booking service, back office administration and fulfilment service, and onsite administration support for all small public service vehicle (SPSV) related activities, operating across multiple channels and supporting efficient licensing processes. The supplier must maintain high levels of accuracy, professionalism, and compliance, follow NTA approved processes and documentation, provide secure, PCI compliant payment processing, deliver strong quality assurance, implement corrective actions, and ensure seamless operational support, effective communication, and timely escalation.
About the bid
- Contact phone
- +35318798300
- Contact email
- procurement@nationaltransport.ie
- Address
- Haymarket House Smithfield Dublin 7, D07 CF98 Dublin
The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.
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See the full notice
- Contracting authority
- National Transport Authority_1149
- Title
- Provision of Contact Management and Business Administration Services
- Type
- Main code
- Supplemental codes
- Location
- Dublin
- Estimated value
- €7,795,004.00
- Duration
- 5 years