Search

  • Search

    Provision of External ICT Technical Support Services for the Unified Communications Team

    Department of Social Protection_349

    Provision of External ICT Technical Support Services for the Unified Communications Team

    1. Supplier selection

      Oct 6, 12:00 AMOctober 6, 2025 12:00 AM

    2. Contract start date

      Oct 9, 12:00 AMOctober 9, 2025 12:00 AM

    3. Contract signed

      Oct 9, 12:00 AMOctober 9, 2025 12:00 AM

    4. Result notice published

      Nov 5, 10:48 AMNovember 5, 2025 10:48 AM

    5. Contract end date

      Oct 8, 12:00 AMOctober 8, 2026 12:00 AM

    Brief

    Ireland: Tenders/Department of Social Protection_349/Provision of External ICT Technical Support Services for the Unified Communications Team

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    The Department of Social Protection_349 has entered into an agreement with Marketing Eye for the provision of external ICT technical support services, specifically for 3 skilled and experienced Level 2 Support (Junior) Resources to provide escalated customer service support across the full portfolio of Unified Communications services. The services will be delivered in Dublin, with a maximum total contract value of 168,750 EUR. The award was based on cost at 40% and quality at 60%. Three bids were received for this contract.

    Result

    Winner
    berchtoldkrass space&options Raumplaner, Stadtplaner. Partnerschaft
    Number of bids
    3
    Contract value
    €168,750

    About the bid

      To source 3 skilled and experienced Level 2 Support (Junior) Resources to provide escalated customer service support across the full portfolio of Unified Communications services. Supplementary RFT under the OGP Multi Supplier Framework Agreement for the provision of External ICT Technical Support Services (provided by individual Technical ICT Resources) IPS016F

      Contact phone
      017043000
      Contact email
      ProjectOffice@welfare.ie
      Address
      Áras Mhic Dhiarmada, Store Street,, D01 WY03 Dublin 1

    Custom Assessment Criteria

    Start a free trial to ask your own questions about the tender and get AI-generated answers.

    Award Criteria

    • Description

      Cost @ 40%

    • Description

      Quality @ 60%

    Qualification requirements

      Found no qualification requirements in the contract notice.

    Previous Contract Winners

    Start a free trial to see who has won similar tenders for this buyer.

    See the full notice

    Contracting authority
    Department of Social Protection_349
    Title
    Provision of External ICT Technical Support Services for the Unified Communications Team
    Type
    ResultFramework agreementPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72222300Information technology services
    72253000Helpdesk and support services
    72610000Computer support services
    Location
    Dublin
    Estimated value
    €168,750.00

    Active similar competitions

    • Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála

      IT-drift og support

      Request for Tenders for provision of ICT Technical Support Services

      The Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála needs ICT technical support services for 5 years, with a maximum total value of 17,500,000 EUR. The services will encompass the provision of skilled personnel with appropriate experience and competencies to support, maintain, and enhance infrastructure and technologies, and contribute to future digital and operational initiatives in Dublin.

      CompetitionSep 14, 2026
      Oct 16, 2026(7 days)
      €17,500,000

    • Department of Social Protection_349

      IT-drift og support

      RFT for the supply of Technical Development Advice

      The Department of Social Protection_349 needs technical development advice in support of software development work for its Service Delivery Modernisation (SDM), Transformation programmes, and the expansion of its Digital Services. This will be delivered as services in Dublin, Ireland, through two separate contracts, with a maximum total value of 1,300,000 EUR over 3 years. The procurement is divided into two lots.

      CompetitionSep 22, 2026
      Oct 27, 2026(18 days)
      €1,300,000

    • European Union Agency for Criminal Justice Cooperation (Eurojust)

      IT-drift og support

      Provision of ICT services for user support, infrastructure administration and maintenance services

      The European Union Agency for Criminal Justice Cooperation (Eurojust) needs ICT services for user support, infrastructure administration, and maintenance for Eurojust-specific projects, delivered in the Netherlands. This is a framework agreement with a maximum total value of 13.5 million EUR over 4 years. The services are for semi-managed ICT in the domains of user support, on-premise infrastructure, and maintenance. The award criteria are quality (70%) and price (30%).

      Framework agreementSep 17, 2026
      Nov 4, 2026(26 days)
      €13,500,000

    • The Department of Enterprise Tourism and Employment

      Nettverk og telekommunikasjon

      Provision of Cisco Supply, Support and Maintenance Services

      The Department of Enterprise Tourism and Employment needs Cisco Supply, Support and Maintenance Services for network routers in Dublin, with a maximum total value of 2,000,000 EUR over 4 years.

      CompetitionOct 6, 2026
      Nov 3, 2026(25 days)
      €2,000,000

    • The Office of Government Procurement

      Datamaskinhandel og tilhørende utstyr

      DPS for the Provision of Compute and Storage Infrastructure and Associated Ancillary Software, Products and Services

      DPS for the Provision of Compute and Storage Infrastructure and Associated Ancillary Software, Products and Services

      Dynamic purchasing systemAug 29, 2024€1,200,000,000