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    Provision of Microsoft Services Support and Associated Services (Ref 0384)

    Pobal

    Provision of Microsoft Services Support and Associated Services (Ref 0384)

    1. Competition notice published

      Oct 22, 11:00 AMOctober 22, 2025 11:00 AM

    2. Change in competition

      Nov 13, 11:46 AMNovember 13, 2025 11:46 AM

    3. Supplier selection

      Jan 28, 12:00 AMJanuary 28, 2026 12:00 AM

    4. Contract signed

      Mar 26, 12:00 AMMarch 26, 2026 12:00 AM

    5. Result notice published

      Apr 27, 1:44 PMApril 27, 2026 1:44 PM

    Brief

    Ireland: Tenders/Pobal/Provision of Microsoft Services Support and Associated Services (Ref 0384)

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    IT-rådgivning og strategi

    Pobal has entered into a framework agreement with VE3 for the provision of Microsoft Services Support and Associated Services in Ireland. The services include support and maintenance of Microsoft and associated services for Pobal's ICT infrastructure. The agreement has a duration of 4 years and an estimated maximum total value of 1,500,000 EUR. The selection criteria included cost (30%) and quality (70%), with quality encompassing delivery of service, contract management approach, team quality/expertise, added value/innovation, and Environmental, Social and Governance (ESG). Three bids were received for this contract.

    Result

    Winner
    VE3
    Number of bids
    3
    Contract value
    Not stated

    About the bid

      The Contracting Authority seeks to establish a Framework Agreement with a suitably qualified tenderer to meet the requirements for the support and maintenance of Microsoft and associated services. The Contracting Authority ICT infrastructure is a closely integrated ecosystem, uniquely configured to meet the organisation’s operational needs. While the Contracting Authority ICT staff possess expertise across the majority of the Microsoft product suite and related technologies, external support remains a critical component in ensuring the efficient and uninterrupted operation of day-to-day services. The Contracting Authority invites responses from suitably qualified tenderers to be appointed as their Enterprise ICT Microsoft Services Framework Agreement partner, in accordance with the specific requirements outlined in the tender documentation. It should be noted that these requirements reflect the current Microsoft-based environment, and the Framework must allow for flexibility to accommodate additional or alternative software and services related to Microsoft applications and associated technologies.

      Contact phone
      353 1 5117000
      Contact email
      tenders@pobal.ie
      Address
      Holbrook House, Holles Street, Dublin 2,, D02 EY84 Dublin

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Cost 30%

    • Description

      Quality Criteria include: Delivery of Service 20%, Contract Management Approach 10%, Quality, expertise and structure of the team proposed 30%, Added Value / Innovation 5%, Environmental, Social and Governance (ESG) 5%

      Sub-criteria

      Description

      Delivery of Service 20%

      Description

      Contract Management Approach 10%

      Description

      Quality, expertise and structure of the team proposed 30%

      Description

      Added Value / Innovation 5%

      Description

      Environmental, Social and Governance (ESG) 5%

    Qualification requirements

      Found no qualification requirements in the contract notice.

    Previous Contract Winners

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    See the full notice

    Contracting authority
    Pobal
    Title
    Provision of Microsoft Services Support and Associated Services (Ref 0384)
    Type
    ResultFramework agreementPrequalification
    Main code
    72222300Information technology services
    Supplemental codes
    72000000IT services: consulting, software development, Internet and support72220000Systems and technical consultancy services72250000System and support services72260000Software-related services72267100Maintenance of information technology software72267200Repair of information technology software72500000Computer-related services72540000Computer upgrade services72600000Computer support and consultancy services72610000Computer support services72611000Technical computer support services
    Location
    Dublin
    Estimated value
    €1,500,000.00
    Duration
    4 years

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