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    Request for Tenders for the provision of a Contact Centre as a Service

    Office of the Revenue Commissioners_366

    Request for Tenders for the provision of a Contact Centre as a Service

    1. Supplier selection

      15. nov. kl. 00:0015. november 2023 kl. 00:00

    2. Contract signed

      30. april kl. 00:0030. april 2024 kl. 00:00

    3. Result notice published

      29. mai kl. 11:5329. mai 2024 kl. 11:53

    Brief

    Ireland: Tenders/Office of the Revenue Commissioners_366/Request for Tenders for the provision of a Contact Centre as a Service

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    Rekruttering og bemanning

    This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings

    Result

    Winner
    Deloitte Ireland LLP
    Number of bids
    0
    Contract value
    €4,500,000

    About the bid

      This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings

      Contact phone
      +353 16475000
      Contact email
      publicprocurement@revenue.ie
      Address
      Dublin Castle, D02 R940 Dublin 2

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Quality @ 70%

    • Description

      Cost @ 30%

    Qualification requirements

      Found no qualification requirements in the contract notice.

    Previous Contract Winners

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    See the full notice

    Contracting authority
    Office of the Revenue Commissioners_366
    Title
    Request for Tenders for the provision of a Contact Centre as a Service
    Type
    ResultPrequalification
    Main code
    79512000Call centre
    Supplemental codes
    32344110Voice-logging system32583000Data and voice media48314000Voice recognition software package48512000Interactive voice response software package48514000Remote access software package48732000Data security software package72212670Real time operating system software development services
    Estimated value
    €5,000,000.00

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