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    Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

    Dublin City Council

    Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

    1. Competition notice published

      14. mars kl. 08:2614. mars 2025 kl. 08:26

    2. Supplier selection

      27. juni kl. 00:0027. juni 2025 kl. 00:00

    3. Contract signed

      17. juli kl. 00:0017. juli 2025 kl. 00:00

    4. Result notice published

      7. aug. kl. 13:007. august 2025 kl. 13:00

    Brief

    Ireland: Tenders/Dublin City Council/Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    IT-drift og support

    Dublin City Council has entered into a single-party framework agreement with Arkphire Ireland for the provision of services for a managed Citrix support service and associated services. The services will be delivered in Dublin, Ireland, over a period of 4 years, with an initial contract for 2 years and an option to extend for an additional 2 years (one year at a time). The maximum estimated total value of the contract is 4,000,000 EUR. The agreement covers a full managed service with proactive management of the entire Citrix infrastructure and associated hardware/software and services, with a transition towards a Microsoft-centred operating environment and potentially a Microsoft Virtual Desktop Solution over the contract's lifetime. Four bids were received for this contract.

    Result

    Winner
    Arkphire Ireland
    Number of bids
    4
    Contract value
    Not stated
    Maximum framework agreement value
    Up to €4,000,000

    About the bid

      Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 5245718.

      Contact phone
      01 2222222
      Contact email
      david.oneill@dublincity.ie
      Address
      Civic Offices, Wood Quay, D08 RF3F Dublin

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Criterion A – Technical Merit

    • Description

      Criterion B – Managed Support Service with SLA of Citrix Managed service solution

    • Description

      Criterion C – Contract Management

    • Description

      Criterion E – Ultimate cost

    Qualification requirements

      Found no qualification requirements in the contract notice.

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    See the full notice

    Contracting authority
    Dublin City Council
    Title
    Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council
    Type
    ResultFramework agreementPrequalification
    Main code
    72261000Software support services
    Supplemental codes
    72263000Software implementation services72265000Software configuration services72266000Software consultancy services72267000Software maintenance and repair services72267200Repair of information technology software72268000Software supply services
    Location
    Dublin
    Estimated value
    €4,000,000.00

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