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Ireland: Tenders/Electricity Supply Board ( ESB )/TR5622 – Electric Ireland Customer Care Support Services

  1. Competition notice published

    Aug 14, 12:14 PMAugust 14, 2026 12:14 PM

  2. Questions deadline

    Sep 1, 11:00 AMSeptember 1, 2026 11:00 AM

  3. Qualification deadline

    Sep 17, 11:00 AMSeptember 17, 2026 11:00 AM

  4. Tender submission deadline

    Comes with the invitation

Brief

TR5622 – Electric Ireland Customer Care Support Services

Published deadline passed

The published deadline has passed. For multi-stage competitions a later tender deadline may still apply — check the notice or portal for the current phase.

Qualification deadline
Sep 17,Expired
Procedure
With negotiationTwo stages
Agreement
Framework agreement
Estimated value
€36Mover 3 years

Brief

Electricity Supply Board (ESB) needs customer care support services for a framework agreement over 3 years, with a maximum total value of 36 million EUR. The services are required to support customer service operations, migration activity, service continuity, and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model, during and after the migration to Electric Ireland's new operating model. The services should be delivered in Dublin.

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  • Who are you up against?

    The suppliers who have won similar contracts at Electricity Supply Board ( ESB )

From the notice

  • Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.

  • Contact

    esprocurement@esb.ie
  • Type
    Competition · Framework agreement · Prequalification
  • Location
    Dublin
  • Main code
    Call centre
    79512000
  • 79500000Office-support services79621000Supply services of office personnel

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