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Malta: Tenders/Water Services Corporation/WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION

  1. Competition notice published

    10. mars 2025 kl. 08:3610. mars 2025 kl. 08:36

  2. Change in competition

    7. mai 2025 kl. 08:577. mai 2025 kl. 08:57

  3. Contract signed

    27. mai kl. 00:0027. mai 2026 kl. 00:00

  4. Result notice published

    1. juni kl. 07:071. juni 2026 kl. 07:07

Brief

WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION

Awarded

The competition has ended and a winner has been selected.

Deadline
31. maiExpired
Procedure
OpenSingle stage
Agreement
Buying services
Estimated value
€1.5M

Brief

Il-Water Services Corporation daħlet fi ftehim ma' DELOITTE ADVISORY AND TECHNOLOGY LIMITED għall-iżvilupp, il-provvista u l-implimentazzjoni ta' softwer tas-CRM, inkluż installazzjoni, manutenzjoni, aġġornamenti, taħriġ u appoġġ tekniku għat-tim tal-customer care. Il-valur finali tal-kuntratt huwa ta' €998,365. Ħames offerti ġew irċevuti għal dan il-kuntratt.

IT-drift og support

Result

TED
  • DELOITTE ADVISORY AND TECHNOLOGY LIMITED
    Winner
  • Number of bids
    5
  • Contract value
    €998,365

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Previous winners

  • Who are you up against?

    The suppliers who have won similar contracts at Water Services Corporation

From the notice

  • The subject of this tender is the provision of external software implementation services to develop new Customer Care Management (CRM) system which accommodates Water Services Corporation’s requirements and install, maintain and update the software system including training and supporting the Water Services Corporation’s customer care team when meeting technical issues

  • Contact

    procurement@wsc.com.mt
  • Type
    Result
  • Location
    Malta
  • Main code
    Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
    50300000
  • 48000000Software package and information systems48445000Customer Relation Management software package

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