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    CEFTA Cloud Infrastructure, Hosting, Managed Services, Security and Business Continuity

    CEFTA Secretariat

    CEFTA Cloud Infrastructure, Hosting, Managed Services, Security and Business Continuity

    1. Competition notice published

      Sep 14, 7:14 AMSeptember 14, 2026 7:14 AM

    2. Questions deadline

      Oct 6, 2:00 PMOctober 6, 2026 2:00 PM

    3. Express interest deadline

      Oct 15, 2:00 PMOctober 15, 2026 2:00 PM

    4. Qualification deadline

      Oct 15, 2:00 PMOctober 15, 2026 2:00 PM

    5. Contract start date

      Jan 4, 12:00 AMJanuary 4, 2027 12:00 AM

    Brief

    Tender search/CEFTA Secretariat/CEFTA Cloud Infrastructure, Hosting, Managed Services, Security and Business Continuity
    Brief

    CEFTA Secretariat needs services for the maintenance, support, and management of CEFTA cloud infrastructure, hosting, managed services, security, and business continuity for 28 months, with a maximum total value of 500,000 EUR. The services will cover end-to-end operation, administration, monitoring, maintenance, security, backup, disaster recovery, business continuity, and optimisation of CEFTA’s cloud-hosted infrastructure and related ICT services, including Microsoft Azure, Oracle Cloud Infrastructure (OCI), Oracle databases, WebLogic middleware components, cloud and software licences, security platforms and tools, and hosting environments. The services are to be delivered in Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad. The award criterion is the best price-quality ratio.

    About the bid

      Maintenance, support and management of CEFTA cloud infrastructure, hosting, managed services, security and business continuity. The contract will cover the end-to-end operation, administration, monitoring, maintenance, security, backup, disaster recovery, business continuity, and optimisation of CEFTA’s cloud-hosted infrastructure and related ICT services. This includes Microsoft Azure, Oracle Cloud Infrastructure (OCI), Oracle databases, WebLogic middleware components, cloud and software licences, security platforms and tools, hosting environments, and associated support arrangements. The services will ensure the stable, secure, resilient, and continuous operation of CEFTA digital systems and applications, including Customs SEED+, CEFTA TRACES NT, and other related platforms and services. The contractor shall ensure the availability, confidentiality, integrity, and resilience of CEFTA’s infrastructure, systems, applications, and data, in line with industry best practices and applicable security, compliance, and governance requirements. The scope includes infrastructure and platform administration, performance monitoring and tuning, capacity planning, availability management, patch and configuration management, incident, problem, change and release management, and service request fulfilment. The contractor shall provide a combination of proactive and reactive operational support. Proactive services will include continuous monitoring, preventive maintenance, performance and capacity management, security assessments, vulnerability management, patching, security hardening, resilience improvements, cost optimisation, compliance support, and recommendations for continuous service enhancement. Reactive services will include incident response, troubleshooting, service restoration, problem resolution, emergency remediation activities, security incident handling, and support for unplanned events affecting the availability, performance, integrity, or security of CEFTA systems and services. The contract will also include security monitoring, threat detection, cybersecurity risk assessments, vulnerability remediation, backup management, disaster recovery planning and testing, business continuity planning and validation, data protection measures, recovery readiness activities, cloud cost management, infrastructure lifecycle management, operational reporting, service-level performance tracking, documentation maintenance, knowledge transfer, and technical and architectural advisory services, ensuring alignment with CEFTA’s operational, security, and strategic business objectives while maintaining the confidentiality, integrity, availability, and recoverability of CEFTA information assets and digital services.

      Contact name
      Procurement Officer
      Contact email
      procurement@cefta.int
      Address
      Rue de la Loi 42, 1040 Brussel

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Best price-quality ratio

    Qualification requirements

      Found no qualification requirements in the contract notice.

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    See the full notice

    Contracting authority
    CEFTA Secretariat
    Title
    CEFTA Cloud Infrastructure, Hosting, Managed Services, Security and Business Continuity
    Type
    CompetitionPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72250000System and support services
    72510000Computer-related management services
    72910000Computer back-up services
    Location
    Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
    Estimated value
    €500,000.00
    Duration
    28 months

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