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    CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES

    UNIVERSITE DU LUXEMBOURG

    CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES

    1. Competition notice published

      Jan 21, 8:57 AMJanuary 21, 2025 8:57 AM

    2. Contract signed

      Apr 24, 12:00 AMApril 24, 2025 12:00 AM

    3. Result notice published

      Jul 9, 7:53 AMJuly 9, 2025 7:53 AM

    Brief

    Luxembourg: Tenders/UNIVERSITE DU LUXEMBOURG/CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    The University wishes to procure Service Desk Consultancy Services (also further referred as "Service Desk Services") provided under a Framework Agreement as part of the Services. Service Desk Services are the Services and activities, as further detailed in the Call for Tender file, required to coordinate, and respond to Incidents and Service Requests made by the University information technology (IT) End Users. This Call for Tenders is aimed at concluding a Framework Agreement, fixed at two (2) years, renewable two (2) times for one (1) year (2 + 1 + 1) on the advice of the University, in order to retain one Contracting Party, without reopening of competition, known for its expertise in Service Desk Services. It shall be noted that section 3.4 of this Call for Tenders is an initial Assignment request (hereinafter also referred to as "Mission A") on this Framework Agreement and might constitute a first subsequent contract on the Framework Agreement, while awarded in accordance with the conditions set out in sections 2.3 of this Call for Tenders.

    Result

    Winner
    NSI Luxembourg PSF SA
    Other bidders
    • POST TELECOM SA
    • SOGETI LUXEMBOURG SA
    • WESTPOLE Luxembourg SA
    Contract value
    Not stated
    Maximum framework agreement value
    Up to €6,921,200

    About the bid

      The University wishes to procure Service Desk Consultancy Services (also further referred as "Service Desk Services") provided under a Framework Agreement as part of the Services. Service Desk Services are the Services and activities, as further detailed in the Call for Tender file, required to coordinate, and respond to Incidents and Service Requests made by the University information technology (IT) End Users. This Call for Tenders is aimed at concluding a Framework Agreement, fixed at two (2) years, renewable two (2) times for one (1) year (2 + 1 + 1) on the advice of the University, in order to retain one Contracting Party, without reopening of competition, known for its expertise in Service Desk Services. It shall be noted that section 3.4 of this Call for Tenders is an initial Assignment request (hereinafter also referred to as "Mission A") on this Framework Agreement and might constitute a first subsequent contract on the Framework Agreement, while awarded in accordance with the conditions set out in sections 2.3 of this Call for Tenders.

      Contact name
      Admin Tender
      Contact phone
      +352 46 66 44 1
      Contact email
      admin.tender@uni.lu
      Address
      2, Place de l'Université, 4365 ESCH/BELVAL

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Qualitative award criteria

    • Description

      Financial award criteria

    Qualification requirements

      Found no qualification requirements in the contract notice.

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    See the full notice

    Contracting authority
    UNIVERSITE DU LUXEMBOURG
    Title
    CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES
    Type
    ResultFramework agreementPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Location
    Luxembourg

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