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    Efficient, experience-driven, proactive and resilient solutions and support services

    European Commission, DG TRADE - Trade

    Efficient, experience-driven, proactive and resilient solutions and support services

    1. Competition notice published

      Jul 9, 1:05 AMJuly 9, 2026 1:05 AM

    2. Questions deadline

      Oct 22, 9:59 PMOctober 22, 2026 9:59 PM

    3. Tender submission deadline

      Oct 30, 4:00 PMOctober 30, 2026 4:00 PM

    4. Opening date

      Nov 3, 9:00 AMNovember 3, 2026 9:00 AM

    5. Tender validity period

      Jul 30, 3:00 PMJuly 30, 2027 3:00 PM

    Brief

    Tender search/European Commission, DG TRADE - Trade/Efficient, experience-driven, proactive and resilient solutions and support services
    Brief

    IT-drift og support

    De Europese Commissie, DG DIGIT - Digital Services, heeft behoefte aan diensten voor de Digital Workplace (DWP) en de bijbehorende klanten en gebruikers, om efficiënte, gebruikerservaring-gedreven, proactieve en veerkrachtige oplossingen en ondersteunende diensten te waarborgen. Het betreft een raamovereenkomst voor 7 jaar (84 maanden) voor Digital Workplace ondersteunende diensten, apparaat lifecycle management, endpoint management en technische (backend) diensten, variërend van ondersteunende activiteiten en operaties tot gerelateerde engineeringactiviteiten. De diensten moeten de operationele continuïteit garanderen en tegelijkertijd vooruitgang stimuleren door de adoptie van de nieuwste technologieën, in lijn met de evoluerende bedrijfsdoelstellingen van de Europese Commissie. De gunningscriteria zijn kwaliteit (70%) en prijs (30%).

    About the bid

      The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.

      Contact phone
      +32 2 299 11 11
      Contact email
      DIGIT-PROCUREMENT-PROSERV@ec.europa.eu
      Address
      Rue de la Loi 170, B-1000 Brussels

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    Award Criteria

    • Description

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    • Description

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    Qualification requirements

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    See the full notice

    Contracting authority
    European Commission, DG TRADE - Trade
    Title
    Efficient, experience-driven, proactive and resilient solutions and support services
    Type
    CompetitionFramework agreementPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72253000Helpdesk and support services
    72510000Computer-related management services
    72610000Computer support services
    Duration
    84 months

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