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    Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)

    European Commission, DG REGIO - Regional and Urban Policy

    Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)

    1. Competition notice published

      Jan 29, 2:35 PMJanuary 29, 2026 2:35 PM

    2. Change in competition

      Mar 3, 9:44 AMMarch 3, 2026 9:44 AM

    3. Supplier selection

      Jul 15, 12:00 AMJuly 15, 2026 12:00 AM

    4. Contract signed

      Jul 27, 12:00 AMJuly 27, 2026 12:00 AM

    5. Result notice published

      Aug 12, 8:03 AMAugust 12, 2026 8:03 AM

    Brief

    Belgium: Tenders/European Commission, DG REGIO - Regional and Urban Policy/Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)

    Awarded

    The competition has ended and a winner has been selected.

    Award
    Pris 40%
    Procedure
    OpenSingle stage
    Agreement
    Buying services
    Estimated value
    €200Kover 18 months

    Brief

    The European Commission, DG CNECT - Communications Networks, Content and Technology, has entered into an agreement with NTT DATA BELGIQUE and deepset GmbH for the design, development, and deployment of two multilingual, AI-powered chatbot tools to support the implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act). These services, which include data services, software development, internet, and system support, will be delivered over 18 months for a total value of 149,050 EUR. The chatbots will provide public-facing guidance to help users navigate legal obligations, definitions, and procedures under the respective regulations and will be integrated into Commission platforms.

    Result

    TED
    • NTT DATA BELGIQUE
      Winner
    • deepset GmbH
      Winner
    • Number of bids
      57
    • Contract value
      €149,050

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    • Description

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    Previous winners

    • Who are you up against?

      The suppliers who have won similar contracts at European Commission, DG REGIO - Regional and Urban Policy

    From the notice

    • The purpose of this procurement is to design, develop, and deploy two multilingual, AI-powered chatbot tools to support the implementation of the Artificial Intelligence Act (AI Act) and the Digital Services Act (DSA). These chatbots will provide context-sensitive, public-facing guidance tailored to a wide range of stakeholders, helping users navigate legal obligations, definitions, and procedures under the respective regulations. The tools will be integrated into Commission platforms and built using reusable components in line with existing IT governance frameworks.

    • Contact

      cnect-tendering@ec.europa.eu
    • Type
      Result
    • Main code
      IT services: consulting, software development, Internet and support
      72000000
    • 72212510Communication software development services72212512Interactive voice response software development services72263000Software implementation services

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