Development of the Visit Northern Finland B2B-platform (competitive procedure with negotiation)

Sub-criteria

• Architecture and integrations8%

  The solution’s overall architecture and technology choices, integrations (DataHub, Bokun, kuvat.fi, image bank, HubSpot webhook), interface solutions (GraphQL/REST) and the solution’s scalability to new content, languages and partners.

• AI and data solution6%

  Implementation of AI-based search and recommendation functionality, data model and content enrichment, manageability and quality control of search results, and transparency regarding the costs and dependencies associated with AI usage.

• Information security and data protection4%

  Information security practices and standards, GDPR responsibilities, data location and processing, access rights management, and management of vulnerabilities and updates.

• Accessibility and performance4%

  Implementation of accessibility requirements (WCAG 2.1 AA) and verification thereof, page load times, search response times, mobile experience, and the measurable targets set out.

• Portability and documentation3%

  The solution’s independence from the supplier’s own proprietary components; documentation of the code and environment; the repeatability of the build and release process; and the portability of the platform to VNF or third-party management.

Sub-criteria

• Work and phasing plan8%

  Description of the work content and phases, interim objectives and deliverables for each phase, dependencies on third parties and the contracting authority’s tasks, and the plan’s alignment with the scope of the invitation to tender.

• Resources and timetable6%

  The length, realism and binding nature of the timetable; the allocation of man-hours to phases and roles; the availability of resources; and provision for staff changes.

• Quality assurance, risks and acceptance6%

  Testing and quality assurance practices; risk identification and management measures; change management; the acceptance procedure; and verification of readiness for release.

Sub-criteria

• Experience in the tourism and DMO sectors6%

  References relating to online services in the tourism sector or for a destination management organisation (DMO), including trade/B2B use cases.

• AI integration experience6%

  References to implementations of AI-based search, recommendations or content enrichment in production use.

• Nominated personnel and commitment5%

  The names, roles, qualifications and commitment to the project of the personnel responsible for implementing the contract.

• DataHub experience3%

  References to DataHub integrations or similar structured tourism data API integrations.

Sub-criteria

• Vendor independence4%

  The openness and replaceability of the components used; the export of data and content; the handover of the environment and code to VNF; and an exit procedure without additional costs or licence restrictions.

• Manageability3%

  The usability of content management and platform administration tools without programming skills, user roles and permissions, and post-launch support.

• Documentation and knowledge transfer3%

  Technical and maintenance documentation in Finnish and/or English; the content and scope of training; and a concrete plan for how VNF’s staff will continue development work following handover.

Sub-criteria

• Scope and definitions2%

  Services covered and excluded, definitions of terms, service and support hours, roles and escalation chain.

• Availability and performance targets2%

  Availability rate (at least 99.5 per cent) and its calculation, performance metrics, maintenance windows, capacity and scalability commitments.

• Support and incident management2%

  Severity classification (P1–P4), response and resolution times by severity level, support channels and languages, escalation procedure.

• Backup, information security and data2%

  Backup frequency and retention, RPO/RTO, recovery plan, information security standards, GDPR responsibilities, as well as data ownership and exit terms.

• Monitoring, reporting and governance model2%

  Implementation of monitoring, reporting and frequency, service review meetings, and credit or penalty procedures.