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    Efficient, experience-driven, proactive and resilient solutions and support services

    Commissione europea, Centro comune di ricerca (JRC)

    Efficient, experience-driven, proactive and resilient solutions and support services

    1. Planning notice published

      May 4, 5:47 AMMay 4, 2026 5:47 AM

    2. Planned competition start

      Jun 16, 12:00 AMJune 16, 2026 12:00 AM

    Brief

    Belgium: Tenders/Commissione europea, Centro comune di ricerca (JRC)/Efficient, experience-driven, proactive and resilient solutions and support services

    Published deadline passed

    The published deadline has passed. For multi-stage competitions a later tender deadline may still apply — check the notice or portal for the current phase.

    Brief

    IT-drift og support

    De Europese Commissie, DG JRC - Joint Research Centre, is van plan om een openbare aanbesteding te starten voor de levering van efficiënte, ervaringsgerichte, proactieve en veerkrachtige oplossingen en ondersteunende diensten voor de digitale werkplek van de Europese Commissie. Deze diensten omvatten ondersteuning, beheer van de levenscyclus van apparaten, eindpuntbeheer en technische (backend) diensten, variërend van ondersteunende activiteiten en operaties tot gerelateerde engineeringactiviteiten. Het contract heeft een maximale duur van 84 maanden, verdeeld over een basisduur van 48 maanden, driemaal verlengbaar met 12 maanden.

    About the bid

      The Directorate-General for Digital Services (DIGIT) intends to launch an open procedure under the name of EXPRESS. The procedure will cover the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers/users ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI¬07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach. It will result in the signature of a single framework contract (no cascade and reopening of competition). The maximum duration of 84 months is split in a core duration of 48 months, renewable three times for 12 months.

      Contact phone
      +32 2 299 11 11
      Contact email
      DIGIT-PROCUREMENT-PROSERV@ec.europa.eu
      Address
      Via Enrico Fermi 2749, I-21027 Ispra (VA)

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    See the full notice

    Contracting authority
    Commissione europea, Centro comune di ricerca (JRC)
    Title
    Efficient, experience-driven, proactive and resilient solutions and support services
    Type
    PlanningFramework agreement
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72250000System and support services
    72500000Computer-related services
    72600000Computer support and consultancy services
    Duration
    84 months

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