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Ireland: Tenders/Road Safety Authority (RSA)/ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution

  1. Competition notice published

    Jul 24, 1:58 PMJuly 24, 2026 1:58 PM

  2. Contract signed

    Oct 21, 12:00 AMOctober 21, 2026 12:00 AM

  3. Result notice published

    Oct 23, 12:22 PMOctober 23, 2026 12:22 PM

Brief

ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution

Awarded

The competition has ended and a winner has been selected.

Award
Cost 25%
Procedure
OpenSingle stage
Agreement
Buying services
Estimated value
€3Mover 7 years

Brief

The Road Safety Authority (RSA) has awarded Provident C.R.M. Ltd a services contract for licensing, support and maintenance of its Sugar CRM query and knowledge management solution. The contract runs for 7 years and has a total value of €3 million. Award evaluation weighted quality at 75% and cost at 25%; two bids were received.

Systemutvikling og programmering

Result

TED
  • Provident C.R.M. Ltd
    Winner
  • Number of bids
    2
  • Contract value
    €3,000,000

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Award Criteria

  • Description

    Quality

    Source

    No source found in the documents. Check the weight against the tender documents.

  • Description

    Cost

    Source

    No source found in the documents. Check the weight against the tender documents.

Previous winners

  • Who are you up against?

    The suppliers who have won similar contracts at Road Safety Authority (RSA)

From the notice

  • Following an EU Value Open Procedure, the RSA has awarded a contract for the Licencing, Support, and Maintenance of its Sugar CRM Query and Knowledge Management Solution as further described in this Contract Award Notice.

  • Contact

    PCMO@rsa.ie
  • Type
    Result
  • Main code
    Customer Relation Management software development services
    72212445
  • 48000000Software package and information systems48445000Customer Relation Management software package72212311Document management software development services72212333Contact management software development services

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