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Ireland: Tenders/National Transport Authority_1149/Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

  1. Competition notice published

    Oct 2, 7:32 AMOctober 2, 2026 7:32 AM

  2. Questions deadline

    Oct 26, 12:00 PMOctober 26, 2026 12:00 PM

  3. Change in competition

    Oct 27, 3:03 PMOctober 27, 2026 3:03 PM

  4. Tender submission deadline

    Nov 9, 12:00 PMNovember 9, 2026 12:00 PM

  5. Opening date

    Nov 9, 12:30 PMNovember 9, 2026 12:30 PM

  6. Tender validity period

    May 9, 2027 11:00 AMMay 9, 2027 11:00 AM

Brief

Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Deadline
Nov 9,2 days left
Procedure
OpenSingle stage
Agreement
Buying services
Estimated value
€5.2Mover 5 years

Brief

The National Transport Authority (NTA) needs a managed service for its dedicated standalone ServiceNow instances in Dublin, covering support, maintenance, system administration, configuration and development, upgrades, incident and problem management, security and governance, reporting, training, licensing, third-party integrations and transition services, with specialist resources and consultancy as required. The contract runs for an initial 2 years, with options of 1+1+1 years (maximum 5 years); its estimated maximum-term value is €5,242,299, with spending of up to €6,552,874 permitted for additional requirements, unforeseen demand and variations. Tenderers must be suitably qualified and experienced ServiceNow Elite Partners.

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From the notice

  • The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.

  • Contact

    procurement@nationaltransport.ie
  • Type
    Competition
  • Location
    Dublin
  • Main code
    IT services: consulting, software development, Internet and support
    72000000
  • 48000000Software package and information systems48780000System, storage and content management software package48781000System management software package48783000Content management software package48810000Information systems48900000Miscellaneous software package and computer systems48920000Office automation software package48921000Automation system72200000Software programming and consultancy services72210000Programming services of packaged software products72211000Programming services of systems and user software72212000Programming services of application software72212422Software development services suites72212920Office automation software development services72222000Information systems or technology strategic review and planning services72222100Information systems or technology strategic review services72222200Information systems or technology planning services72222300Information technology services72254000Software testing72260000Software-related services72261000Software support services72262000Software development services72263000Software implementation services72265000Software configuration services72266000Software consultancy services72267000Software maintenance and repair services72267100Maintenance of information technology software72268000Software supply services

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