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    IT Service and Corporate Case Management solution to St James's Hospital

    St James's Hospital

    IT Service and Corporate Case Management solution to St James's Hospital

    1. Competition notice published

      Apr 10, 12:19 PMApril 10, 2025 12:19 PM

    2. Contract signed

      Aug 21, 12:00 AMAugust 21, 2025 12:00 AM

    3. Result notice published

      Sep 24, 6:59 AMSeptember 24, 2025 6:59 AM

    Brief

    Ireland: Tenders/St James's Hospital/IT Service and Corporate Case Management solution to St James's Hospital

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    Programvareprodukter og lisenser

    St James's Hospital has entered into an agreement with Alemba Ltd for the delivery of an IT Service and Corporate Case Management solution in Dublin. The contract has a duration of 8 years and an estimated value of 565,000 EUR. The solution aims to modernize and streamline IT Service Management (ITSM) activities, including helpdesk, change management, and service portfolio management, for over 7,000 users across the hospital's operational and clinical teams.

    Result

    Winner
    Alemba Ltd
    Number of bids
    5
    Contract value
    €565,000

    About the bid

      St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.

      Contact phone
      014300000
      Contact email
      dgunning@stjames.ie
      Address
      James Street, D08 NHY1 Dublin

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    Award Criteria

      Found no award criteria in the contract notice.

    Qualification requirements

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    See the full notice

    Contracting authority
    St James's Hospital
    Title
    IT Service and Corporate Case Management solution to St James's Hospital
    Type
    ResultPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes
    48000000Software package and information systems48420000Facilities management software package and software package suite48450000Time accounting or human resources software package
    Location
    Dublin
    Estimated value
    €1,400,000.00
    Duration
    8 years

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