Procurement of Support for the NOIS Application - 26/02018
Awarded
The competition has ended and a winner has been selected.
- Award
- Resources 30% and 2 more
- Procedure
- With negotiationTwo stages
Brief
Energinet Systemansvar A/S has entered into an agreement with Uprise d.o.o. for the procurement of support for the NOIS application, with a duration of 5 years and a final contract value of 738,000 EUR. The services encompass technical maintenance, application support, incident management, application monitoring, release management, and integration with associated applications. Specific requirements included a detailed description of task execution and methodology, handling of incidents and errors, and resource planning to ensure continuity, with a focus on experience with 2nd or 3rd level support for the NOIS application. Three bids were received for this contract.
IT-rådgivning og strategi
Result
- Uprise d.o.o.Winner
- 3Number of bids
- €738,000Contract value
Custom Assessment Criteria
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Qualification requirements
Description
Egenkapital fra siste årsrapport må, på tidspunktet for prekvalifisering, være minst 1,5 millioner euro.
Documentation Requirement
Søkeren må bekrefte økonomisk evne i ESPD del IV.B med informasjon fra siste årsrapport angående egenkapital (total egenkapital inkl. aksjekapital, reserver, revaluering, tilbakeholdt overskudd osv.). Hvis søkeren baserer seg på kapasiteten til andre enheter eller søkeren er en gruppe økonomiske aktører, må informasjonen for ESPD del IV.B også gis i et separat ESPD fra hver av disse enhetene. Det er søkerens eget ansvar å sikre at minimumskravene er oppfylt basert på konsolidering når søkeren baserer seg på kapasiteten til andre enheter eller når søkeren er en gruppe økonomiske aktører.
Source
No source found in the documents. Check the requirement against the tender documents.
Description
Egenkapitalandelen fra siste årsrapport må, på tidspunktet for prekvalifisering, være minst 20 prosent. Hvis egenkapitalandelen er mellom 15 prosent og 20 prosent, kan søkeren kvalifisere dersom egenkapitalen overstiger 2 millioner euro.
Documentation Requirement
Søkeren må bekrefte økonomisk evne i ESPD del IV.B med informasjon fra siste årsrapport angående egenkapitalandel (egenkapital/totale eiendeler). Dette må oppgis med to desimaler. Hvis søkeren baserer seg på kapasiteten til andre enheter eller søkeren er en gruppe økonomiske aktører, må informasjonen for ESPD del IV.B også gis i et separat ESPD fra hver av disse enhetene. Det er søkerens eget ansvar å sikre at minimumskravene er oppfylt basert på konsolidering når søkeren baserer seg på kapasiteten til andre enheter eller når søkeren er en gruppe økonomiske aktører.
Source
No source found in the documents. Check the requirement against the tender documents.
Award Criteria
Description
Prices must be stated in the attached Price List and the defined price elements must be completed herein. Prices must be stated exclusive of VAT but inclusive of all other expenses associated with the purchase. Prices must be stated in EUR. When evaluating 'Price', the Contracting Authority will evaluate the total cost (for evaluation purpose), cf. the Price List.
Source
No source found in the documents. Check the weight against the tender documents.
Description
The tenderer must submit a written response addressing the requirements set out in Appendix 2 and any other relevant parts of the tender documents. Appendix 2 itself is not to be submitted but forms the basis for the tenderer’s description. Factual evaluation basis: - Description of how resources will be planned and applied to fulfil the requirements during the contract period. - Description of roles and functions assigned to fulfil the requirements - Description of presence and availability in accordance with the agreed SLA - Clear description of tasks and how they are distributed between the described roles and functions - Description of how absence and staff turnover will be handled during the contract period, including communication procedures - Description of procedures for knowledge transfer to new and existing personnel Positive weight: Experience with 2 or 3 level support the Nois Application. Resource planning that ensures continuity in task execution, including clear collaboration and reporting structures. It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account. Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria.
Evaluation Method
Factual evaluation basis:
- Description of how resources will be planned and applied to fulfil the requirements during the contract period.
- Description of roles and functions assigned to fulfil the requirements
- Description of presence and availability in accordance with the agreed SLA
- Clear description of tasks and how they are distributed between the described roles and functions
- Description of how absence and staff turnover will be handled during the contract period, including communication procedures
- Description of procedures for knowledge transfer to new and existing personnel
Positive weight:
Experience with 2 or 3 level support the Nois Application. Resource planning that ensures continuity in task execution, including clear collaboration and reporting structures.It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion
If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account.
Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria.
Source
No source found in the documents. Check the weight against the tender documents.
Description
The tenderer must submit a written response addressing the requirements set out in Appendix 2 and any other relevant parts of the tender documents. Appendix 2 itself is not to be submitted but forms the basis for the tenderer’s description. Factual evaluation basis: - Description of how the tenderer will carry out the tasks during the contract period in accordance with the requirements. - A coherent description of workflows for task execution - Clear description of responsibilities and interfaces as described in the tender - A level of detail that makes the described workflows directly verifiable - A clear and explicit link between the described workflows and the requirements - Descriptions including defined process steps, decision points and responsibilities will generally score higher than purely descriptive narratives Positive weight: Precise and verifiable description of how the tasks will be executed in accordance with the requirements. It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account. Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria
Evaluation Method
Factual evaluation basis:
- Description of how the tenderer will carry out the tasks during the contract period in accordance with the requirements.
- A coherent description of workflows for task execution
- Clear description of responsibilities and interfaces as described in the tender
- A level of detail that makes the described workflows directly verifiable
- A clear and explicit link between the described workflows and the requirements
- Descriptions including defined process steps, decision points and responsibilities will generally score higher than purely descriptive narratives
Positive weight:
Precise and verifiable description of how the tasks will be executed in accordance with the requirements.It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion
If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account.
Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria
Source
No source found in the documents. Check the weight against the tender documents.
Description
The tenderer must submit a written response addressing the requirements set out in Appendix 2 and any other relevant parts of the tender documents. Appendix 2 itself is not to be submitted but forms the basis for the tenderer’s description. Factual evaluation basis: - Description of how errors, incidents, and escalations will be handled during the contract period in accordance with the requirements. - Description of processes for case handling, incident handling and reporting - Description of escalation processes and decision points - Clear differentiation between incident types and priorities as described in the tender and defined in the requirements specification - Concrete escalation process and clearly described procedures - Description of how recurring incidents will be followed up within the described processes Positive weight: Systematic and verifiable description of incident and escalation handling processes. It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account. Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria
Evaluation Method
Factual evaluation basis:
- Description of how errors, incidents, and escalations will be handled during the contract period in accordance with the requirements.
- Description of processes for case handling, incident handling and reporting
- Description of escalation processes and decision points
- Clear differentiation between incident types and priorities as described in the tender and defined in the requirements specification
- Concrete escalation process and clearly described procedures
- Description of how recurring incidents will be followed up within the described processes
Positive weight:
Systematic and verifiable description of incident and escalation handling processes.It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion
If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account.
Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria
Source
No source found in the documents. Check the weight against the tender documents.
Previous winners
Who are you up against?
The suppliers who have won similar contracts at Energinet Systemansvar A/S
From the notice
The Contracting Authority wants to purchase support for the NOIS application. The objective of this tender is to engage a qualified external service partner to deliver comprehensive support for the NOIS application. The scope of services encompasses technical maintenance, application support, incident management, application monitoring, release management, and integration with associated applications. For further details regarding the purchase, reference is made to the tender documents. The tendered contract has a duration of 5 years. The value of the contract is expected to amount to 5 Mio. EURMain features of the procedureThe tenders submitted must be valid for a period of six (6) months from the specified time limit for the submission of tenders. If the tenderer during the negotiation phase, prepares and submits revised tenders, such tenders must also be valid for the period of six (6) months from the specified time limit for these revised tenders.
Contact
Kirsten Ebstrupprocurement@energinet.dk- Result · PrequalificationType
- 72222300Main codeInformation technology services
- 72267000Software maintenance and repair services