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Spain: Tenders/European Union Intellectual Property Office/Provisioning and Maintenance Support of End Users, Digital Workplace, IT Infrastructure and Operations Services.

  1. Competition notice published

    Sep 24, 2024 5:55 AMSeptember 24, 2024 5:55 AM

  2. Change in competition

    Nov 18, 2024 8:05 AMNovember 18, 2024 8:05 AM

  3. Supplier selection

    May 28, 2025 12:00 AMMay 28, 2025 12:00 AM

  4. Contract signed

    Jun 27, 2025 12:00 AMJune 27, 2025 12:00 AM

  5. Result notice published

    Jul 9, 2025 8:17 AMJuly 9, 2025 8:17 AM

Brief

Provisioning and Maintenance Support of End Users, Digital Workplace, IT Infrastructure and Operations Services.

Awarded

The competition has ended and a winner has been selected.

Deadline
Jul 8, 2025Expired
Award
Pris 30%
Procedure
OpenSingle stage
Agreement
Framework agreement
Estimated value
€70Mover 5 years

Brief

With the aim to achieve operational excellence, increase efficiency and ensuring the Office’s IT services are sustainable for the future, this CfT focuses on the organization into six key service areas: • service management to maintain a structured approach to service delivery, • service desk for a single point of contact for user support, • platform operations to manage all infrastructure and platforms, servers, appliances, and user compute, including software, • release engineering to deploy, release and support the business applications and middleware based on site reliability engineering principles, • innovation and automation hub to automate and industrialize operation activities to improve the efficiency of the service provisioning, and • data analysis and reporting to support the data analytics and reporting services to drive informed decision-making processes within the EUIPO.

Result

TED
  • Aricoma Systems SRL
    Winner
  • Deloitte Consulting & Advisory BV/SRL
    Winner
  • FUJITSU TECHNOLOGY SOLUTIONS SA
    Winner
  • Fujitsu Technology Solutions NV
    Winner
  • Hiberus IT Development Services SLU
    Winner
  • Number of bids
    12
  • Contract value
    Not stated
  • Maximum framework agreement valueUp to €70,000,000

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Award Criteria

  • Description

    Vennligst se anskaffelsesdokumentene.

    Source

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  • Description

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    Source

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Previous winners

  • Who are you up against?

    The suppliers who have won similar contracts at European Union Intellectual Property Office

From the notice

  • With the aim to achieve operational excellence, increase efficiency and ensuring the Office’s IT services are sustainable for the future, this CfT focuses on the organization into six key service areas: • service management to maintain a structured approach to service delivery, • service desk for a single point of contact for user support, • platform operations to manage all infrastructure and platforms, servers, appliances, and user compute, including software, • release engineering to deploy, release and support the business applications and middleware based on site reliability engineering principles, • innovation and automation hub to automate and industrialize operation activities to improve the efficiency of the service provisioning, and • data analysis and reporting to support the data analytics and reporting services to drive informed decision-making processes within the EUIPO.

  • Contact

    procurement@euipo.europa.eu
  • Type
    Result · Framework agreement
  • Location
    Alicante/Alacant
  • Main code
    IT services: consulting, software development, Internet and support
    72000000

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