Search

  • Search

    IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)

    Education Procurement Service (EPS)

    IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)

    1. Competition notice published

      Mar 20, 10:09 AMMarch 20, 2026 10:09 AM

    2. Change in competition

      Apr 20, 12:13 PMApril 20, 2026 12:13 PM

    3. Supplier selection

      Jun 18, 12:00 AMJune 18, 2026 12:00 AM

    4. Contract signed

      Sep 1, 12:00 AMSeptember 1, 2026 12:00 AM

    5. Result notice published

      Sep 4, 12:41 PMSeptember 4, 2026 12:41 PM

    Brief

    Ireland: Tenders/Education Procurement Service (EPS)/IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    IT-drift og support

    The Education Procurement Service (EPS) has entered into an agreement with Halo Service Solutions for the provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS). This service, to be delivered in Dublin over 60 months, has a final contract value of 328,934 EUR. The system is required to provide individual, configurable instances for each of ESBS's five business units (Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting) while maintaining platform consistency. Eight bids were received for this contract.

    Result

    Winner
    Halo Service Solutions
    Number of bids
    8
    Contract value
    €328,934

    About the bid

      Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.

      Contact phone
      061233715
      Contact email
      info@educationprocurementservice.ie
      Address
      Castletroy Limerick, V94 DK53 Limerick

    Custom Assessment Criteria

    Start a free trial to ask your own questions about the tender and get AI-generated answers.

    Award Criteria

    • Description

      Technical

    • Description

      Total Costs

    Qualification requirements

      Found no qualification requirements in the contract notice.

    Previous Contract Winners

    Start a free trial to see who has won similar tenders for this buyer.

    See the full notice

    Contracting authority
    Education Procurement Service (EPS)
    Title
    IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
    Type
    ResultPrequalification
    Main code
    72253000Helpdesk and support services
    Supplemental codes
    48445000Customer Relation Management software package72260000Software-related services72268000Software supply services
    Location
    Dublin
    Estimated value
    €400,000.00
    Duration
    60 months

    Active similar competitions

    • Asiera CLG

      HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

      HEAnet CLG needs Enterprise Service Management (ESM) Solutions and associated services, divided into lots by solution type, with a maximum total value of 4,500,000 EUR. The services include modules for all aspects of IT service delivery (ITSM), additional modules for all services outside of IT service delivery (ESM), and ad hoc Professional Services Resources.

      Dynamic purchasing systemDec 9, 2025
      Dec 8, 2029(100+ days)
      €4,500,000

    • Education Procurement Service (EPS)

      Arkiveringstjenester

      LI3938R MU PQQ for the Provision of a Document Support Platform for Higher Education Institution libraries

      Education Procurement Service (EPS) needs library and archive services for a Document Delivery Service (DDS) to supplement existing e-resource collections for Irish higher education institution libraries, allowing users to access content not currently subscribed. The contract has a maximum total value of 600,000 EUR over 72 months and will be delivered in Dublin.

      Competition with qualificationSep 29, 2026
      Nov 2, 2026(23 days)
      €600,000

    • Electricity Supply Board ( ESB )

      IT-drift og support

      TR5389 Service Provider to provide Digital workspace Monitoring Software

      Electricity Supply Board (ESB) needs a service provider to supply, license, support, and maintain their Digital Workspace Monitoring Software for 5 years, with a maximum total value of 1,000,000 EUR. The contract primarily involves managing and supporting the existing ControlUp monitoring software, including licensing for current and future software, and considering other digital monitoring solutions. The services are to be delivered in Dublin.

      Competition with qualificationSep 17, 2026
      Oct 28, 2026(18 days)
      €1,000,000

    • Education Procurement Service (EPS)

      Elektroinstallasjon i bygninger

      BE3508DPS - RFATP Dynamic Purchasing System for the Provision of Electrical Maintenance Services for the Education Sector

      Education Procurement Service (EPS) needs electrical maintenance services for the education sector, including planned and reactive maintenance, inspection, testing, certification, emergency call-out, periodic electrical inspection reports, repair, and ongoing maintenance/service. These services are designed to ensure the ongoing safety, compliance, and operational reliability of electrical infrastructure for Higher Education Institutes (HEI), Irish Universities Association (IUA), and Education and Training Boards (ETBs) across Ireland. The maximum total contract value is 115,500,000 EUR.

      Dynamic purchasing systemJan 29, 2026
      Jan 29, 2031(100+ days)
      €115,500,000

    • Education Procurement Service (EPS)

      Lærebøker og læremidler

      CL3432DPS - Dynamic Purchasing System for the Supply of Schoolbooks to the Education and Training Boards (ETBs)

      Education Procurement Service (EPS) needs schoolbooks for a Dynamic Purchasing System (DPS) over 7 years, with a maximum total value of 175,000,000 EUR. The DPS is designed to assist Education and Training Boards (ETBs) with procuring schoolbooks, encouraging volume discounts and reducing administrative and transaction costs for multi-faith community national schools, post-primary schools, and further education colleges, with a focus on sustainable and environmentally friendly delivery solutions. The project location covers Dublin, Border, South-West, Mid-West, Midland, West, Mid-East, and South-East regions.

      Dynamic purchasing systemAug 13, 2025
      Aug 13, 2030(100+ days)
      €175,000,000