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    Provision of outsourced IT Service Desk

    European Medicines Agency, MED - European Medicines Agency

    Provision of outsourced IT Service Desk

    1. Competition notice published

      Dec 17, 3:32 PMDecember 17, 2025 3:32 PM
    2. Change in competition

      Jan 23, 8:57 AMJanuary 23, 2026 8:57 AM
    3. Change in competition

      Feb 2, 11:42 AMFebruary 2, 2026 11:42 AM
    4. Questions deadline

      Feb 18, 11:00 PMFebruary 18, 2026 11:00 PM
    5. Tender submission deadline

      Feb 27, 5:00 PMFebruary 27, 2026 5:00 PM
    6. Opening date

      Mar 2, 10:00 AMMarch 2, 2026 10:00 AM
    7. Tender validity period

      Nov 27, 5:00 PMNovember 27, 2026 5:00 PM

    Brief

    Netherlands: Tenders/European Medicines Agency, MED - European Medicines Agency/Provision of outsourced IT Service Desk

    Expired

    The competition has expired without a winner being announced.

    Brief

    De European Medicines Agency (EMA) heeft behoefte aan uitbestede IT Service Desk-diensten voor een raamovereenkomst van 4 jaar, met een maximale totale waarde van 27 miljoen euro. De diensten omvatten ondersteuning voor EMA-personeel, contractanten en andere belanghebbenden op het kantoor in Amsterdam, Nederland, evenals voor een bredere groep belanghebbenden op verschillende locaties, voornamelijk binnen de Europese Unie. De gunningscriteria zijn kwaliteit (70%) en prijs (30%).

    About the bid

      The purpose of this call for tender is to contract an outsourced IT service desk to provide support services to EMA’s staff, contractors, and other stakeholders at its office premises in Amsterdam, the Netherlands, as well as to a wider stakeholder community across various locations, mainly within the European Union.

      Contact phone
      +44 20 7418 8400
      Contact email
      procurement@ema.europa.eu
      Address
      Domenico Scarlattilaan 6, NL-1083 Amsterdam

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    Award Criteria

    • Description

      Vennligst se anskaffelsesdokumentene.

    • Description

      Vennligst se anskaffelsesdokumentene.

    Qualification requirements

      Found no qualification requirements in the contract notice.

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    See the full notice

    Contracting authority
    European Medicines Agency, MED - European Medicines Agency
    Title
    Provision of outsourced IT Service Desk
    Type
    CompetitionFramework agreementPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes

    No supplemental codes from buyer…

    Supplemental codes added by Cobrief

    72253000Helpdesk and support services
    72253100Helpdesk services
    72611000Technical computer support services
    Estimated value
    €27,000,000.00
    Duration
    48 months

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