Search

  • Search

    Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

    Commission for Regulation of Utilities

    Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

    1. Competition notice published

      Jan 30, 11:32 AMJanuary 30, 2026 11:32 AM

    2. Supplier selection

      Mar 31, 12:00 AMMarch 31, 2026 12:00 AM

    3. Contract signed

      May 5, 12:00 AMMay 5, 2026 12:00 AM

    4. Result notice published

      May 18, 11:04 AMMay 18, 2026 11:04 AM

    Brief

    Ireland: Tenders/Commission for Regulation of Utilities/Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

    Awarded

    The competition has ended and a winner has been selected.

    Brief

    IT-drift og support

    The Commission for Regulation of Utilities has entered into a single member framework agreement with Qualcom for the provision of comprehensive ICT Managed Services in Ireland. The services include ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, and optional dedicated support and ad-hoc professional service resources. The agreement has an initial duration of 2 years, with the possibility of two further 12-month extensions, for a total maximum duration of 4 years, and an estimated maximum total value of 3,000,000 EUR. The appointed service provider will manage the CRU’s ICT needs, covering infrastructure, cloud services, physical and virtual systems, and applications across Levels 1, 2, and 3. Five bids were received for this contract.

    Result

    Winner
    Qualcom
    Number of bids
    5
    Contract value
    Not stated

    About the bid

      The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary technical support and expertise to manage the CRU’s ICT needs, covering infrastructure, cloud services, both physical and virtual systems, as well as applications and services across Levels 1, 2, and 3. The framework agreement will initially run for two years, with the possibility of two further 12-month extensions, up to a total maximum duration of four years. The ICT Managed Services and SOC Services provided under this Services Framework Agreement will be needed continuously for the entire duration of the contract. Optional dedicated resources and ad-hoc project work will be engaged as required, with such assignments awarded through agreed Statements of Work (SoWs) at the sole discretion of the CRU.

      Contact phone
      +35314000800
      Contact email
      procurement@cru.ie
      Address
      The Exchange, Belgard Sq North, Tallaght, D24 PXW0 Dublin

    Custom Assessment Criteria

    Start a free trial to ask your own questions about the tender and get AI-generated answers.

    Award Criteria

    • Description

      Quality @ 70%

    • Description

      Cost @ 30%

    Qualification requirements

      Found no qualification requirements in the contract notice.

    Previous Contract Winners

    Start a free trial to see who has won similar tenders for this buyer.

    See the full notice

    Contracting authority
    Commission for Regulation of Utilities
    Title
    Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
    Type
    ResultFramework agreementPrequalification
    Main code
    72000000IT services: consulting, software development, Internet and support
    Supplemental codes
    71356300Technical support services72100000Hardware consultancy services72110000Hardware selection consultancy services72120000Hardware disaster-recovery consultancy services72130000Computer-site planning consultancy services72140000Computer hardware acceptance testing consultancy services72150000Computer audit consultancy and hardware consultancy services72200000Software programming and consultancy services72210000Programming services of packaged software products72211000Programming services of systems and user software72212000Programming services of application software72212211Platform interconnectivity software development services72212213Operating system enhancement software development services72212214Network operating system software development services72212215Networking developers software development services72212216Network connectivity terminal emulation software development services72212219Miscellaneous networking software development services72212220Internet and intranet software development services72212311Document management software development services72250000System and support services72253000Helpdesk and support services72253200Systems support services72261000Software support services72300000Data services72310000Data-processing services72311100Data conversion services72311200Batch processing services72315000Data network management and support services72315100Data network support services72315200Data network management services72322000Data management services72500000Computer-related services72510000Computer-related management services72511000Network management software services72512000Document management services72600000Computer support and consultancy services72610000Computer support services72611000Technical computer support services72700000Computer network services72710000Local area network services72720000Wide area network services72800000Computer audit and testing services72810000Computer audit services72820000Computer testing services72900000Computer back-up and catalogue conversion services72910000Computer back-up services72920000Computer catalogue conversion services
    Location
    Dublin
    Estimated value
    €3,000,000.00
    Duration
    48 months

    Active similar competitions

    • Clean Hydrogen Joint Undertaking

      IT-drift og support

      MANAGED IT SERVICES 2026

      Clean Hydrogen Joint Undertaking needs IT professional services for a framework agreement over 5 years, with a maximum total value of 15,000,000 EUR. The procurement aims to enhance and build upon the foundational elements of IT Managed Services, with a specific emphasis on increasing efficiency and enhancing cybersecurity services. The scope encompasses all IT professional services needed for the operations of the Joint Undertakings and other involved entities. Offers will be evaluated based on quality (60%) and price (40%).

      Framework agreementSep 23, 2026
      Nov 3, 2026(22 days)
      €15,000,000

    • European Union Agency for Criminal Justice Cooperation (Eurojust)

      IT-drift og support

      Provision of ICT services for user support, infrastructure administration and maintenance services

      The European Union Agency for Criminal Justice Cooperation (Eurojust) needs ICT services for user support, infrastructure administration, and maintenance for Eurojust-specific projects, delivered in the Netherlands. This is a framework agreement with a maximum total value of 13.5 million EUR over 4 years. The services are for semi-managed ICT in the domains of user support, on-premise infrastructure, and maintenance. The award criteria are quality (70%) and price (30%).

      Framework agreementSep 17, 2026
      Nov 4, 2026(23 days)
      €13,500,000

    • Commission for Regulation of Utilities

      Arkiveringstjenester

      Invitation to Tender (ITT) for the provision of an Integrated Board Governance and Risk Management Software Solution [641]

      The Commission for Regulation of Utilities needs an integrated, off-the-shelf software solution for Board Governance and Risk Management, to be delivered in Dublin, Ireland, over 72 months, with a maximum total value of 210,000 EUR. The solution should support approximately 100 users, with 40 for Board Governance and 60 for Risk Management, and the tenderer must act as the prime contractor responsible for all aspects of the solution. Award criteria are Quality (70%) and Cost (30%).

      CompetitionSep 17, 2026
      Oct 16, 2026(4 days)
      €210,000

    • Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála

      IT-drift og support

      Request for Tenders for provision of ICT Technical Support Services

      The Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála needs ICT technical support services for 5 years, with a maximum total value of 17,500,000 EUR. The services will encompass the provision of skilled personnel with appropriate experience and competencies to support, maintain, and enhance infrastructure and technologies, and contribute to future digital and operational initiatives in Dublin.

      CompetitionSep 14, 2026
      Oct 16, 2026(4 days)
      €17,500,000

    • Asiera CLG

      IT-rådgivning og strategi

      DPS for Circuit Solutions

      Asiera CLG needs IT services for a Dynamic Purchasing System (DPS) for the provision of Dark Fibre, Managed Wired, Managed Wireless, Spectrum and Wavelength Services, including associated support for those technologies, with a maximum total contract value of 24,000,000 EUR. Interested parties may qualify for admittance to one or more lots. The award criteria will be based on the Most Economical and Advantageous Tender (MEAT).

      Dynamic purchasing systemMar 5, 2026
      Apr 29, 2030(100+ days)
      €24,000,000