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    End user support services

    European Training Foundation (ETF)

    End user support services

    1. Competition notice published

      Jul 16, 2024 7:19 AMJuly 16, 2024 7:19 AM

    2. Change in competition

      Sep 9, 2024 9:04 AMSeptember 9, 2024 9:04 AM

    3. Supplier selection

      Dec 5, 2024 12:00 AMDecember 5, 2024 12:00 AM

    4. Contract signed

      Dec 17, 2024 12:00 AMDecember 17, 2024 12:00 AM

    5. Result notice published

      Dec 17, 2024 1:41 PMDecember 17, 2024 1:41 PM

    Brief

    Italy: Tenders/European Training Foundation (ETF)/End user support services

    Awarded

    The competition has ended and a winner has been selected.

    Deadline
    Dec 16, 2024Expired
    Award
    Pris 40%
    Procedure
    OpenSingle stage
    Agreement
    Framework agreement
    Estimated value
    €800Kover 4 years

    Brief

    Provision of end user support services mainly on site at ETF premises in Torino and partly remotely from the contractor’s premises / offices. The services include IT service desk; technical assistance with IT software, hardware, and equipment; administrative assistance and coaching related to IT.

    IT-drift og support

    Result

    TED
    • TOPNETWORK SPA
      Winner
    • Number of bids
      5
    • Contract value
      Not stated

    Custom Assessment Criteria

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    Award Criteria

    • Description

      Please consult the procurement documents.

      Source

      No source found in the documents. Check the weight against the tender documents.

    • Description

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      Source

      No source found in the documents. Check the weight against the tender documents.

    Previous winners

    • Who are you up against?

      The suppliers who have won similar contracts at European Training Foundation (ETF)

    From the notice

    • Provision of end user support services mainly on site at ETF premises in Torino and partly remotely from the contractor’s premises / offices. The services include IT service desk; technical assistance with IT software, hardware, and equipment; administrative assistance and coaching related to IT.

    • Contact

      procurement@etf.europa.eu
    • Type
      Result · Framework agreement
    • Main code
      IT services: consulting, software development, Internet and support
      72000000
    • 72100000Hardware consultancy services72130000Computer-site planning consultancy services72500000Computer-related services72600000Computer support and consultancy services72611000Technical computer support services

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